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Sydney, New South Wales, Australia
Hybrid
ABOUT EVERNORTH:
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don’t, won’t or can’t.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Scrum Master/Project Management - Lead Analyst
Position Overview
In this role, you will support two functions within the broader Healthcare Finance Agile Release Train.
First, is serving as Scrum Master/Service Delivery Manager in a Kanban team, delivering capabilities for IM Transactional Data Store (TDS) and Finance Data Mart (FDM) applications. You will coach the team, remove impediments, drive continuous improvement, and ensure delivery excellence across compliance sensitive initiatives (e.g., SOX) and integrations supporting enterprise accounting and financial systems. You will collaborate closely with Product Owners, Engineering team, QA, Security, and Program Leadership across US–India time zones to achieve predictable, high-quality outcomes. You will be responsible for User Story management, Kanban board management, updates to JIRA, working within a larger Agile Release Train, and leveraging the latest technologies and development techniques. The position will require strong ability to support JIRA technology using Kanban delivery practices.
Secondly, you will be responsible for supporting established Intake Governance Processes. This role blends project management, cross functional coordination, and reporting to support large scale Finance Technology and Enterprise initiatives.
This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts.
Required Experience & Education:
Qualified candidates typically have 5-8 years of experience in Agile delivery roles (e.g., Scrum Master, Service Delivery Manager) guiding one or more software teams to consistent, incremental delivery.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
Scrum certification (e.g., CSM or PSM) is highly preferred; SAFe certification is a plus
Experience working on Scaled Agile Framework is preferred
Strong written and verbal communication skills
Desired Experience:
Experience working in Jira/Rally, Pathfinder, Microsoft products, SharePoint, Confluence
Experience as Scrum/Kanban coach
Experience working as Project Intake Manager
Experience as people manager
Responsibilities
The Scrum Master/Service Delivery Manager responsibilities include, but are not limited to:
Facilitate end‑to‑end Agile ceremonies (daily stand‑ups, backlog refinement, sprint planning, review, retros)
Coach teams and stakeholders on Kanban/Scrum/Lean principles to foster autonomy, accountability, and continuous improvement
Remove impediments quickly, escalate risks, manage dependencies, and coordinate with adjacent teams, and program leadership to keep delivery on track
Uphold governance and compliance expectations across the delivery lifecycle (e.g. SOX controls, operational checkpoints), partnering with security and audit where required
Drive program cadence (e.g., PI Planning participation/coordination, release readiness, cross‑team alignment) to support reliable quarterly and sprint outcomes.
Champion data‑driven delivery by maintaining accurate team metrics (Cycle time, Lead time, Throughput) and using them to guide forecasting and improvements.
Strengthen stakeholder communication with clear, timely updates on scope, risks, decisions, and impacts; facilitate alignment between Service Request Manager/Product Owner, Development, QA.
Maintain tooling hygiene (e.g., Jira backlogs, boards, and Confluence) ensuring transparency, traceability, and auditability.
Promote quality-first practices (definition of ready/done, test automation awareness, QA) and help teams adopt effective working agreements
The Intake Manager responsibilities include, but are not limited to:
Organize, host, document minutes from Solution calls and Intake meetings
Collaborate with Team Leads to create, update, and monitor the estimates.
Tracking estimates that are submitted to the projects
Communicating with Program and application teams at every stage of Intake process
Manage and maintain required documentation on SharePoint and Confluence pages.
Provide visibility into project financials and compare those to established project budgets.
Identify variances in project budgets vs forecast vs actuals
Assist in preparation of reporting as needed by Senior Leadership
Qualifications
Required Skills:
Scrum Master/Service Delivery Management role:
Knowledge of core Kanban and Scrum methodology
Proficiency in analysing key flow metrics like lead time, cycle time, throughput
Ability to work with team to identify root case of blockers/issues and remove impediments
Experience leading core Kanban/Scrum cadences/ceremonies
The capability to guide cross-functional teams and stakeholders through the adoption of the Kanban methodology
Experience configuring and managing visual management tools (JIRA experience preferred)
Strong negotiation and communication skills to balance business expectations with team capabilities and objectives
Strong interpersonal/relationship management skills
Intake Management role:
Strong and clear written and verbal communication skills -- Required to host meetings involving cross-functional teams and senior leadership, publish minutes, follow-up on action items, consolidate and submit estimates, track estimate approvals, rework with the group in case of scope/budget deviations
Strong ability to review deliverables for completeness and quality
Attention to financial detail
Ability to work effectively within a matrixed organization
Strong organizational and presentation skills
Excellent time management skills
Effective stakeholder management
Solid time and project management skills
Analytical, detail-oriented, resourceful, adaptable
Performs well under pressure
Strong Microsoft Excel skills
Location & Hours of Work
Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate
Hyderabad Innovation Hub – In-Office
11:30AM – 8:30 PM IST - Shift timings
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.