IT Senior Manager, Knowledge Management (KM)

IT Senior Manager, Knowledge Management (KM)

Description -

Job Summary (Role Purpose)

The IT Senior Manager – Knowledge Management leads the end‑to‑end KM function, owning the KM strategy and operating model, and driving delivery through a balanced mix of technical enablement (platforms, search, AI/automation, integrations, analytics) and functional leadership (process, governance, change management, stakeholder alignment). The role ensures knowledge is trusted, discoverable, reusable, and compliant, enabling business outcomes such as improved customer experience, operational efficiency, and workforce scalability. 

Scope & Outcomes

Scope includes: KM strategy, governance, lifecycle management, taxonomy/metadata standards, KM tooling/platform ownership, adoption programs, and reporting business impact through measurable KPIs. 

Primary Outcomes (examples):

• Increased search success / reduced time‑to‑answer and time spent hunting for information 
• Higher content reuse, consistency, and reduced duplication of effort 
• Strong governance with clear ownership, review cadences, and compliance readiness 

Core Responsibilities (What you will own)

1) Knowledge Strategy & Vision 

2) Knowledge Governance & Operating Model

3) Platforms, Tools & Technology Enablement

4) Content Quality, Structure & Reusability 

5) Cross‑Functional Leadership & Change Management 

6) People Leadership & Capability Building 

7) Metrics, Insights & Business Impact 

Technical Leadership Expectations (How you lead technically)

• Establish technical direction for KM platforms: search relevance, information architecture, analytics instrumentation, integrations, and automation patterns. 
• Implement disciplined delivery workflows (intake → scoped → draft → review → approved → published → maintained → archived). 
• Ensure tooling choices and implementations are secure, usable, scalable, and support efficient knowledge flow.
• Drive AI‑assisted authoring/review and metadata/tagging while maintaining sharp human accountability for accuracy and approvals.

Functional Leadership Expectations (How you lead the function)

• Own KM operating model and governance across the knowledge lifecycle (planning, capture, classification, dissemination, assessment, refinement, retirement)
• Build and run a sustainable content program: prioritization, editorial standards, review cadence, and stakeholder engagement routines. 
• Create training and enablement mechanisms to close knowledge gaps and drive adoption. 

Required Qualifications 

• 8+ years in IT, Knowledge Management, Digital Operations, or related functions, including leadership of cross‑functional programs. (Suggested)
• Demonstrated experience building KM governance, taxonomy, and lifecycle operations. 
• Hands‑on experience owning or implementing KM platforms (content repositories, search, workflow automation).
• Strong stakeholder leadership: can influence across Ops, Product, Engineering, Security/Privacy, and L&D.
• Experience defining and tracking KM metrics and translating results into business outcomes. 

Preferred Qualifications 

• Experience with AI‑assisted knowledge workflows, retrieval/search tuning, and automation. 
• Experience building “front door” intake models and structured review/approval pipelines at scale

Other requirements

• No sponsorship
• In office 3 days a week

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview
   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"