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Puerto Rico, United States
Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The IT Service Desk Coordinator position is a Full time, Regular position.MAIN RESPONSIBILITIES
• Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops, and peripheral devices to minimize downtime and ensure optimal user performance.
• Manage user accounts, permissions, and access rights across company systems, ensuring security and compliance with IT policies.
• Verify data integrity, perform regular server backups, and monitor backup processes to ensure reliable data protection and business continuity.
• Keep servers and network systems updated with patches, fixes, antivirus updates, and other security measures to maintain system stability and protection against vulnerabilities.
• Provide timely IT support to end users, addressing hardware, software, and network issues both remotely and on-site, and ensuring user satisfaction.
• Repair, assemble, and configure computers and peripheral devices according to organizational standards, ensuring proper installation and functionality.
• Install, configure, and maintain company-approved applications and software programs on desktops, laptops, and mobile devices.
• Install, maintain, and troubleshoot network and telephone cabling in both new and existing areas to support connectivity and communication needs.
• Perform regular backups of Optivity recordings and other critical systems, ensuring data availability for operational needs.
• Equip various company areas with the necessary computer systems, ensuring readiness for daily operations and business continuity.
• Install, configure, and maintain wireless networks, ensuring secure and reliable connectivity throughout the organization.
• Report issues with PC equipment under warranty, coordinate with vendors, and track resolutions to ensure timely repair or replacement.
• Maintain an up-to-date inventory of computer parts, network materials, and IT supplies, ensuring availability for maintenance and upgrades.
• Assist users with the proper use of IT tools, applications, and devices, providing guidance, training, and problem resolution support.
• Collaborate with the network team and other IT staff to implement technical projects, system upgrades, and infrastructure improvements.
• Monitor IT systems and identify opportunities for process improvements, automation, or optimization to enhance efficiency and user experience.
• Participate in the evaluation and deployment of new technologies, tools, and software solutions to support company operations and growth.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2+ years of experience in IT support, service desk coordination, or systems administration.
KNOWLEDGE, SKILLS AND ABILITIES
• Strong understanding of computer hardware, software, and operating systems, including desktops, laptops, servers, and peripheral devices.
• Proficiency in diagnosing, troubleshooting, and resolving technical issues related to workstations, servers, networks, and other IT systems.
• Knowledge of server maintenance, patch management, data backup procedures, and disaster recovery practices to ensure system reliability and data integrity.
• Familiarity with network infrastructure, including wired and wireless setups, cabling, routers, switches, and firewalls.
• Ability to install, configure, and maintain applications, software programs, and peripheral devices in alignment with organizational standards.
• Skilled in managing user accounts, permissions, and access controls, and in applying IT support best practices for end users.
• Excellent problem-solving and analytical abilities to identify root causes, implement solutions, and prevent recurring issues.
• Strong organizational skills to manage IT inventory, coordinate technical services, and ensure proper documentation of systems and configurations.
• Effective communication and interpersonal skills to provide clear guidance and support to end users, collaborate with technical teams, and interact with vendors.
• Ability to prioritize tasks, respond promptly to technical failures, and balance competing demands in a fast-paced environment.
• Adaptability and willingness to learn emerging technologies and IT practices to continuously improve system performance and user support.
• Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook).
• Bilingual (writing, conversational and reading comprehension in English and Spanish).
CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Modern Desktop Administrator Associate, or ITIL Foundation, are preferred.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other modern office equipment. The employee generally works indoors in an office.
• Ability to work in a fast-paced environment with flexible hours, including evenings or weekends, to address urgent technical issues or support business operations.
• Occasional offsite visits may be required, as requested by the organization for network installations or equipment servicing
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to sit for extended periods while working on a computer and managing technical support tasks.
• Regular use of hands and fingers for typing, handling hardware components, and operating office equipment.
• Occasional lifting and carrying of IT equipment, such as computers, monitors, and network devices, typically up to 25 pounds.
• Strong visual and auditory skills are essential to diagnose hardware/software issues and communicate effectively with users.
If you thrive in an environment that fosters growth and collaboration with motivated, enthusiastic high achievers, you'll find a fulfilling career with us!
Grupo Ferré Rangel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.¡Nada mejor que trabajar en un lugar donde todos realmente CREEN en su propósito!
Nuestra misión es aportar pasión y atención al cliente en cada paso del camino.
La posición IT Service Desk Coordinator es Full time y Regular.MAIN RESPONSIBILITIES
• Effectively diagnose, troubleshoot, and resolve technical issues affecting workstations, laptops, and peripheral devices to minimize downtime and ensure optimal user performance.
• Manage user accounts, permissions, and access rights across company systems, ensuring security and compliance with IT policies.
• Verify data integrity, perform regular server backups, and monitor backup processes to ensure reliable data protection and business continuity.
• Keep servers and network systems updated with patches, fixes, antivirus updates, and other security measures to maintain system stability and protection against vulnerabilities.
• Provide timely IT support to end users, addressing hardware, software, and network issues both remotely and on-site, and ensuring user satisfaction.
• Repair, assemble, and configure computers and peripheral devices according to organizational standards, ensuring proper installation and functionality.
• Install, configure, and maintain company-approved applications and software programs on desktops, laptops, and mobile devices.
• Install, maintain, and troubleshoot network and telephone cabling in both new and existing areas to support connectivity and communication needs.
• Perform regular backups of Optivity recordings and other critical systems, ensuring data availability for operational needs.
• Equip various company areas with the necessary computer systems, ensuring readiness for daily operations and business continuity.
• Install, configure, and maintain wireless networks, ensuring secure and reliable connectivity throughout the organization.
• Report issues with PC equipment under warranty, coordinate with vendors, and track resolutions to ensure timely repair or replacement.
• Maintain an up-to-date inventory of computer parts, network materials, and IT supplies, ensuring availability for maintenance and upgrades.
• Assist users with the proper use of IT tools, applications, and devices, providing guidance, training, and problem resolution support.
• Collaborate with the network team and other IT staff to implement technical projects, system upgrades, and infrastructure improvements.
• Monitor IT systems and identify opportunities for process improvements, automation, or optimization to enhance efficiency and user experience.
• Participate in the evaluation and deployment of new technologies, tools, and software solutions to support company operations and growth.
• Complies fully and consistently with the Company's standards, policies, and procedures and the local and federal laws applicable to our industry, business, and employment practices.
• May perform other duties and responsibilities as assigned, in accordance with the education and experience requirements contained in this document.
QUALIFICATIONS
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2+ years of experience in IT support, service desk coordination, or systems administration.
KNOWLEDGE, SKILLS AND ABILITIES
• Strong understanding of computer hardware, software, and operating systems, including desktops, laptops, servers, and peripheral devices.
• Proficiency in diagnosing, troubleshooting, and resolving technical issues related to workstations, servers, networks, and other IT systems.
• Knowledge of server maintenance, patch management, data backup procedures, and disaster recovery practices to ensure system reliability and data integrity.
• Familiarity with network infrastructure, including wired and wireless setups, cabling, routers, switches, and firewalls.
• Ability to install, configure, and maintain applications, software programs, and peripheral devices in alignment with organizational standards.
• Skilled in managing user accounts, permissions, and access controls, and in applying IT support best practices for end users.
• Excellent problem-solving and analytical abilities to identify root causes, implement solutions, and prevent recurring issues.
• Strong organizational skills to manage IT inventory, coordinate technical services, and ensure proper documentation of systems and configurations.
• Effective communication and interpersonal skills to provide clear guidance and support to end users, collaborate with technical teams, and interact with vendors.
• Ability to prioritize tasks, respond promptly to technical failures, and balance competing demands in a fast-paced environment.
• Adaptability and willingness to learn emerging technologies and IT practices to continuously improve system performance and user support.
• Experience utilizing Microsoft Office products (MS Word, Excel, and Outlook).
• Bilingual (writing, conversational and reading comprehension in English and Spanish).
CERTIFICATIONS/ LICENSES/ PROFESSIONAL AFFILIATIONS
• Certifications such as CompTIA A+, Network+, Security+, Microsoft Modern Desktop Administrator Associate, or ITIL Foundation, are preferred.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Will operate a computer, copier, and other modern office equipment. The employee generally works indoors in an office.
• Ability to work in a fast-paced environment with flexible hours, including evenings or weekends, to address urgent technical issues or support business operations.
• Occasional offsite visits may be required, as requested by the organization for network installations or equipment servicing
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to sit for extended periods while working on a computer and managing technical support tasks.
• Regular use of hands and fingers for typing, handling hardware components, and operating office equipment.
• Occasional lifting and carrying of IT equipment, such as computers, monitors, and network devices, typically up to 25 pounds.
• Strong visual and auditory skills are essential to diagnose hardware/software issues and communicate effectively with users.
Si disfrutas de un ambiente que promueve el crecimiento y la colaboración con personas motivadas, entusiastas y comprometidas con el éxito, ¡tenemos la carrera ideal para ti!
Grupo Ferré Rangel de ser un Patrono con Igualdad de Oportunidades de Empleo. No discriminamos por raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, edad, discapacidad, información genética u otro estado o característica protegida por las leyes federales, estatales o locales. Todos los solicitantes calificados serán considerados para empleo sin importar estas características. Animamos a personas de todos los orígenes y experiencias a postularse. Si necesitas asistencia o acomodos razonables debido a una discapacidad, por favor contáctanos en talento@gfrpr.com.