The IT Service Release Sr. Analyst is responsible for developing the release schedules and its dependence with all service-related areas and site operations. This role ensures the adoption of a contingency plan to mitigate the risks to the operations, and the execution of a proper rollback plans, in case of incidents during the go-live period. The position also confirms that all components of the service are property tested and validated by the stakeholders.
R & R:
- Service Excellence Strategy
- Drive the IT service operational processes, compliance and continuous improvement to improve productivity, quality and customer satisfaction
- Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization
- Support the creation and monitoring of release-related KPIs, dashboards, and performance metrics.
- Business Unit Engagement
- Support the IT Service Excellence Organization to strength the partnership with the Business Units, by understanding operational needs, and ensuring IT services are align to current and future business priorities.
- Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives
- Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus
- Communicate upcoming releases, risks, testing outcomes, and operational impacts to Business Units.
- Release & Deployment Management
- Execute release planning, scheduling, and deployment of services, ensuring minimal disruption to business operations.
- Confirm that all components (applications, infrastructure, documentation) are tested and approved before deployment.
- Ensure rollback and contingency plans are in place for all releases.
- Collaborate with Change Management to ensure all service transitions comply with change control processes.
- Maintain the integrated Release Calendar, including dependencies with other projects, maintenance windows, and infrastructure updates.
- Review post‑release outcomes and drive corrective actions or improvement opportunities
- Service Readiness & Acceptance
- Validate operational readiness of services, including monitoring, support, and performance management capabilities.
- Obtain formal service acceptance from stakeholders before production deployment.
- Facilitate operational acceptance testing or service validation steps to ensure readines.
- What We are looking for:
- Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
- Minimum of 3 years’ experience in service transition and service delivery, preferably in a global multi-site environment.
- Excellent communication, presentation, and interpersonal skills
- Ability to work effectively with different levels of mid management and stakeholders
- Strong skills in implementing Release & Deployment management strategies and Service Readiness & Acceptance Plans.
- Strong analytical and decision-making skills
- Ability to manage multiple projects and tasks simultaneously and prioritize effectively
- Ability to work independently and as part of a team
- Willingness to travel as needed
- What we believe :
- Inclusion-We value diversity in people, ideas, and experiences.
- Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
- Excellence- We contribute to our developments by seeking knowledge and sharing information.
- Responsibility- We care about our local communities and the global environment.
Collaboration- We are one BorgWarner.
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Internal Use Only: Salary
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