IT Services Analyst

What we do:

The IT Services Analyst delivers the core services that keep The Trade Desk running: identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support. This is a cross-trained role on a unified team. Analysts work across functions rather than in a single lane, take ownership of ITSM process improvements across the service desk, incident, request, access, and change management, and handle Level 2 escalations.

What you'll do:

• Own identity lifecycle operations, including onboarding and offboarding, provisioning, access requests, entitlement reviews, and change management across all applications.
• Resolve service requests and access issues, including complex and escalated tickets, within established service levels.
• Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory, including 3PL and direct vendor channels.
• Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations.
• Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend.
• Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships.
• Maintain SOX, GDPR, and SOC 2 controls, including entitlement matrix ownership, evidence collection, and audit response.
• Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice.
• Build and improve automations, ticket transitions, dashboards, and self-service solutions that increase transparency and reduce manual effort.
• Participate in Level 2 escalations.
• Contribute to team projects and platform initiatives such as ITSM maturity, ITAM and IAM platform implementations, and workflow modernization.
• Create and maintain documentation, runbooks, and knowledge base articles.
• Other duties as assigned.

Who you are: 

• Bachelor’s degree in IT or related field or equivalent practical experience and 3+ years of experience in an IT services or IT support role.
• Working knowledge of identity and access management, IT procurement, IT asset management, and software license management.
• Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling.
• Practical understanding of ITIL processes, including incident, request, problem, access, change, and configuration management.
• Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2.
• Experience supporting a multi-location, global environment is preferred.
• Prior experience working within the ITIL framework in a SOX regulated environment is highly desired.
• Strong analytical, written, and verbal communication skills, with a customer service mindset.
• Ability to balance operational support responsibilities with strategic project work.
• Ability to work independently, share knowledge actively, and contribute in a cross-trained team.
• Commitment to confidentiality, ethics, and company values.
• Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
• After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs.
• Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner.

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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.