IT Services Delivery Coordinator Co-op

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

We are seeking a motivated, detail-oriented, and tech-curious student to join Goodwin’s Information Technology team as an IT Service Delivery Coordinator Co-op. This is a unique opportunity to gain hands-on experience supporting firmwide technology initiatives that are fast-paced, innovative, and impactful.

Our ideal candidate is organized, proactive, and eager to learn how technology including AI and automation, can enhance collaboration and efficiency. The role blends meeting coordination, documentation management and emerging technology solutions, and is ideal for someone who enjoys problem-solving, and teamwork.

What you do

• Attend project meetings, review and refine AI-generated meeting notes for accuracy and clarity.
• Organize and maintain notes, summaries, and action items to ensure alignment with objectives.
• Assist in scheduling and coordinating meetings with leaders and stakeholders across the firm.
• Support the development of workflows, templates, and automation solutions to improve team efficiency.
• Develop familiarity with Tier 1 and Tier 2 support processes and associated workflows within IT Service Delivery.
• Learn and apply Microsoft 365 tools and applications (e.g., Teams, Loop, Notes, Forms, Planner) to help streamline manual processes.
• Assist with developing workflows or templates that improve project tracking and communication.
• Assist in building and testing GPTs and bot solutions to automate simple and moderately complex workflows.
• Provide general administrative and coordination support to the Service Delivery team.

Who you are

• Familiarity with Microsoft Office and interest in learning additional Microsoft 365 tools.
• Basic understanding of project coordination and process improvement concepts.
• Strong written and verbal communication skills.
• Excellent organization, time management, and attention to detail.
• Effective problem-solving and follow-through.
• Proactive, dependable, and adaptable in a fast-paced environment.
• Collaborative team player with a continuous learning mindset.
• Passion for learning (Self-Motivated/Shows Initiative).
• Dependability accountability, and discretion.
• Demonstrated interest in IT service delivery, operations, or process improvement.
• Strong organizational, analytical, and communication skills.
• Excellent written and verbal communication skills.
• An understanding or familiarity of Microsoft Office 365 applications.
• Professional and collaborative.

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