At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow has an exciting opportunity for a Solution Manager or Service Manager located in Midland, MI or Houston, TX.
The successful candidate will serve as a technical leader responsible for the end-to-end architectural design and strategic implementation of our most complex and high-profile innovative data initiatives. This role requires deep technical mastery to support, build, and enhance the assigned systems.
Please note there are multiple openings across IT at this time which you may be a fit for based on your skills and business needs.
You will be critical in shaping the data landscape, ensuring our processes, services or architecture is reliable, cost-effective, and ready to power advanced, high-impact applications across the business, including:
- Mission-Critical Machine Learning (ML) Solutions
- Real-Time and Streaming Data Consumption
- ServiceNow system optimization based on customer and functional need.
- Generative and Agentic AI Systems
- Advanced Reporting and Enterprise-grade BI and ServiceNow
As a Solution Manager or Service Manager, you will own and manage a portfolio of digital solutions, processes and practices, guiding them through their full lifecycle—from analysis and design to implementation, adoption, optimization, and end-of-life retirement. Your goal is to deliver advanced functional and business capabilities that accelerate Dow’s digital transformation.
You will collaborate with multi-disciplinary IT teams—including analysts, designers, developers, and support specialists—to deliver innovative, user-centric solutions. A key responsibility is to orchestrate functional and technical requirements analysis, focusing on experience, simplification, automation, efficiency, and reliability.
What You'll Do
- Strategic Design & Scoping: Lead the end-to-end technical design and scoping of high-impact projects. You will translate ambiguous business challenges into clear, efficient, and scalable solutions with robust roadmaps and strategic direction.
- Technical Mentorship & Quality: Serve as a primary technical mentor for Associate and mid-level solution managers and technical analysts, elevating the team's overall skillset. You will establish standards, perform complex code reviews, and drive the adoption of solution designs and best practices across all skillsets.
- Solution Design & Delivery Excellence: Architect and deliver advanced solutions that optimize performance and cost through scalable architectures, efficient resource utilization, and proactive resolution of complex bottlenecks—ensuring reliability, agility, and minimal compute expense for the assigned systems and or processes.
- Strategic Alignment: Work closely with peers, Enterprise Architects and solution managers to evaluate new technologies, define work processes, and make strategic decisions that align data platform capabilities with the company's long-term IT and corporate strategies.
- Cross-Functional Collaboration: Partner effectively with a wide range of data professionals—including Data Engineers, Functioanl Process owners, Enterprise Architects, Data Scientists, AI/ML Engineers, and Business Analysts—as well as non-technical business partners to define requirements and deliver data products that meet high-stakes analytical needs.
- Service Leadership: Fulfill service or practice manager responsibilities for IT, following the ITIL framework to deliver value.
- Requirements & Experience Mapping: Analyze business and functional requirements; map user journeys, UX, and user stories to enhance employee and customer experience.
- Solution Lifecycle Management: Own end-to-end lifecycle—design, architecture, integration (buy vs. build), development, testing, adoption, and retirement for the assigned systems.
- Delivery Excellence: Support both waterfall and agile methodologies; ensure successful implementation and user adoption.
- Performance & Support: Define supplier and team support models; monitor SLA, OLA, and KPI compliance and act on deviations.
- Integration & Optimization: Coordinate with other managers for end-to-end process integration and optimization.
- Roadmap & Innovation: Define improvement and innovation roadmaps; assess resources, technology, and investment needs.
- Thought Leadership: Foster a community of solution experts and act as a domain thought leader.
- Resource & Financial Management: Assist with workload analysis, capacity planning, and lifecycle cost management.
- Strategic Enablement: Partner with stakeholders to support M&A activities as needed.
What You Bring
Leadership and Strategic Mindset
- Technical Leadership & Influence: Proven ability to lead technical implementation for high-impact projects, effectively articulating technical visions to engineering peers and senior stakeholders, and influencing strategic technology choices. Comfortable delivering technical seminars and evangelizing data solutions best practices to promote a culture of performance and excitement for the field.
- Mentorship and Skill Development: Demonstrated history of coaching and mentoring junior team members, resulting in measurable improvements in team skillsets and code quality.
- End-to-End Ownership: Ability to drive projects autonomously from requirement definition through to stable production deployment and post-launch monitoring, understanding and enforcing development best practices throughout the lifecycle.
Required Qualifications
- A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 8 years of relevant experience in lieu of a bachelor’s degree
- Minimum of 5 years of professional experience in Platform Engineering, Software Engineering, or a closely related field.
- A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Skills
- Experience in Service Management and Service process design (preferably in ServiceNow)
- SAP MM & PP Modules
- Experience managing cross-functional teams and delivering complex projects.
- Demonstrated experience designing solutions with a focus on cloud cost management and efficiency.
- Excellent data visualization and data story-telling skills.
- Proficiency in system integrations, data management, and troubleshooting complex application issues.
Your Skills
- Solutions Delivery: End-to-end ownership of assigned solutions—translating ambiguous business needs into robust architectural blueprints, then delivering through design, build, test, deployment, and post‑launch monitoring with a focus on reliability, performance, and cost efficiency.
- Strategic Planning: Aligning platform roadmaps and technology choices with enterprise strategy, mentoring engineers on best practices, defining standards and KPIs, and prioritizing modernization and cost‑optimization initiatives that maximize business impact.
Additional notes
- This position does not offer relocation assistance.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
