IT Solutions Technician

Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

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Nextiva’s IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology.

This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development.

Key responsibilities: 

• Provide desktop support to end-users across all departments, including troubleshooting, resolving hardware and software issues, and setting up new equipment. 
• Respond to IT Support requests promptly and professionally, providing exceptional customer service. 
• Manage Active Directory user and computer accounts, groups, and permissions. 
• Manage Okta user accounts, groups, and permissions, ensuring users access company resources appropriately. 
• Assist in administering Intune and Azure environments, including device management and deployment. 
• Create and maintain basic PowerShell scripting to automate repetitive tasks, improving efficiency and productivity. 
• Maintain hardware and software inventory, ensuring all equipment is correctly accounted for and maintained.
• Provide training and guidance to end-users on using hardware and software, creating documentation as needed. 

Qualifications  

• Associate of Applied Science degree in Computer Science, Information Technology, related field, or equivalent work experience. 
• Minimum of 4 years of experience in desktop support or a related field. 
• In-depth knowledge of operating systems such as Windows and Mac, familiarity with hardware and software troubleshooting. 
• The ability to analyze and resolve technical issues independently or collaboratively with team members. 
• A strong customer service orientation to ensure end-users needs are met effectively and efficiently. 
• Knowledge of basic PowerShell commands to automate repetitive tasks, troubleshoot issues, and improve efficiency in desktop support activities. 
• Basic understanding of Python or PowerShell scripting to automate and streamline desktop support tasks and the ability to write simple scripts to perform specific functions or extract data from systems. 
• Knowledge of IT access management principles and practices, including user provisioning, access request and approval processes, access review, and compliance requirements. 
• Understanding of IT service management principles, including incident, problem, change, knowledge base, and release management, as well as experience with IT service management tools such as Jira. 
• Knowledge of technology systems and tools, including but not limited to Mac OS (JAMF Pro), Windows (Intune), Office 365, Azure, Okta (or similar platforms commonly used in the tech industry). 

AI Literacy / AI Expectations

• Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality
• Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes
• Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment

Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness

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Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

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Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

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Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.

#LI-MM1 #LI-Onsite

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