Onsite
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
We're hiring our first dedicated IT team member. This is a high-ownership role for someone who thrives in fast-moving environments and enjoys building systems from the ground up. You'll define how IT operates at Pylon as we scale across offices in San Francisco, New York, and soon EMEA.
You’ll work closely with every team across the company, helping create the foundation that keeps people productive, secure, and connected as the organization grows.
IT Process building: Build and scale IT operations from the ground up, creating the processes, systems, documentation and internal best practices
Device management: Procurement, configuration, deployment, and offboarding of company laptops; MDM administration
Identity & access: Own onboarding/offboarding workflows, SSO administration, and onboard an IDP
SaaS administration: Manage and troubleshoot business tools; handle vendor relationships, renewals, and billing issues
Office infrastructure: WiFi, visitor check-in, A/V, security cameras
IT support: First point of contact for employee IT issues across SF, NYC, and EMEA; document processes and maintain asset inventory
General operations: Support broader office and operational needs as they arise—this role will flex beyond pure IT as the company scales
3+ years in IT operations or systems administration
Experience with MDM platforms, identity providers, and SaaS administration
Strong troubleshooting skills; comfortable with ambiguity
Can work independently and build processes without established playbooks
Clear communicator with non-technical teammates
Compliance experience (SOC 2, HIPAA, or similar frameworks)
Startup or high-growth company experience
First IT hire - shape how we operate as we scale
High ownership with direct impact on every team
Competitive compensation and benefits
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: 100+ and growing!
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