IT Specialist

Accountabilities

• Support the integrity, reliability, and quality of business data by identifying inconsistencies, investigating root causes, and highlighting process issues that affect critical data points.
• Analyze complex system dependencies and workflows to identify breakdowns, inefficiencies, and opportunities for improvement.
• Provide IT support and troubleshooting across organizational software, hardware, applications, and business systems.
• Work with data analytics and visualization tools to investigate operational trends and communicate findings clearly to stakeholders.
• Support and maintain a broad range of business applications, including Google Workspace, Microsoft Office, Airtable, Jotform, HubSpot, Asana, Monday.com, Zapier, Slack, and related platforms.
• Assist with website and CMS management, including WordPress and related digital tools.
• Support basic API integrations and automation initiatives designed to improve operational efficiency and data flow.
• Help maintain and strengthen security systems and practices, including antivirus solutions, firewalls, password-management tools, and two-factor authentication.
• Collaborate with cross-functional and multicultural teams to understand business needs, resolve technical issues, and deliver reliable solutions.
• Identify opportunities to improve processes, automation, data integrity, and overall technology effectiveness.
• Maintain a high standard of organization, documentation, communication, and quality while managing multiple priorities and deadlines.

Requirements

• At least 1 year of experience in an IT Help Desk or similar IT support role.
• Bachelor’s degree in Information Systems, Analytics, Operations Management, Data Science, or another quantitative or technology-related discipline is preferred.
• Strong analytical, problem-solving, and critical-thinking abilities, with the capacity to understand complex relationships between systems, processes, and data.
• Experience with data analytics and business applications such as Jotform, Airtable, Zapier, HubSpot, Asana, and Google Workspace.
• Proficiency with Microsoft Office, Google Workspace, and a variety of general and specialized software and hardware.
• Familiarity with CMS platforms such as WordPress, as well as Monday.com and basic API integrations, is desirable.
• Knowledge of computer security systems, including antivirus, firewalls, two-factor authentication, and password-management solutions.
• Familiarity with tools such as 1Password, Amazon Seller Central, Helium 10, Slack, Time Doctor, and similar business applications is beneficial.
• Database management experience is a plus.
• Knowledge of JavaScript, Python, CSS, or HTML is a plus but not required.
• Experience managing websites and familiarity with online marketing or marketing communications are advantageous.
• Excellent verbal and written communication skills, with strong listening and interpersonal abilities.
• Highly organized, detail-oriented, adaptable, and capable of multitasking and prioritizing effectively.
• Comfortable working independently while also collaborating with distributed, cross-cultural teams.
• Naturally technology-oriented, creative, and committed to delivering accurate, high-quality work.
• Ability to quickly learn new applications, software, hardware, and technology platforms.

Technical Setup Requirements:

• Computer with a dual-monitor setup.
• Computer with at least 8 GB of RAM.
• Internet connection with at least 25 Mbps speed.
• Camera with at least 1080p resolution.

Benefits

• Full-time schedule of 40 hours per week, 8 hours per day.
• Competitive base salary.
• Permanent work-from-home setup.
• Monday–Friday work schedule aligned with Eastern Standard Time (EST).
• Unlimited free access to professional courses and an internal SOP library.
• Opportunities for professional development and career advancement.
• Exposure to a diverse range of IT, data, automation, security, and business technology tools.
• Opportunity to contribute to process improvement and data integrity initiatives within a growing organization.