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New York, New York, United States
Onsite
About the role
April is seeking an IT Specialist who will play a key role in supporting and maintaining the internal systems that keep our team productive and secure. In this role, you’ll manage day-to-day IT operation from user access and device management to troubleshooting hardware, software, and network issues. You’ll be a go-to resource for on-demand support, ensuring smooth onboarding experiences, accurate documentation, and clear communication across the organization.
This position offers an opportunity to contribute meaningfully to april’s technical foundation by supporting reliable, well-documented, and user-friendly IT systems. Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week. This is a temporary, full-time role running from December 2026 to May 2027 with potential to convert to FTE. Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week.
Key responsibilities
Provide help desk support for US-based employees
Own onboarding and offboarding for US-based employees, including equipment procurement, desk setup, and user provisioning
Administer user access and devices across our identity provider, SSO, and MDM platform in a macOS environment
Assist with security operations, including first-line EDR alert triage and evidence collection for SOC 1/2 compliance
Maintain clear documentation for systems and processes
Experience
2+ years of experience in IT roles
• Hands-on experience administering macOS devices through an MDM platform
Experience with identity providers and SSO (e.g., Google Workspace, Okta, Microsoft Entra ID, or similar)
Experience setting up and supporting video conferencing and meeting-room systems
Ability to work independently across time zones and prioritize effectively
Bonus points!
CompTIA A+ or Network+, or Apple Certified Support Professional (ACSP)
Scripting experience in Bash or Python for automating routine tasks
Experience with EDR platforms or compliance automation tools
Practical networking experience configuring and troubleshooting switches, access points, and firewalls, with working knowledge of TCP/IP, DNS, DHCP, VLANs, and VPNs
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
About april
april is the only embedded, year-round tax platform built to power smarter financial decisions. From filing to planning to onboarding, april’s white-labeled tools bring real-time tax intelligence into the platforms people already use, helping users understand the impact of every paycheck, equity transaction, or income shift, and stay on top of tax payments throughout the year. Built to handle even the most complex tax situations, april’s AI-powered tax engine ingests data directly from partner apps to deliver accurate outcomes in record time—making tax planning and filing more connected, contextual, and accessible than ever. With API-first infrastructure and seamless data integrations, april helps partners deliver more value, deepen loyalty, and turn taxes into a strategic edge—for their clients and their business.
