IT Support Analyst

As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. 

We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization’s IT operations. This is an in-office position located at our West Lafayette, Indiana, site.

As an IT Support Analyst, you will… 

• Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management system 

• Create and maintain user accounts and access permissions across endpoints and software systems 

• Image and deploy laptops as replacements or for new employees 

• Maintain all computers with current patches and software installs with endpoint systems and mobile device management tools 

• Utilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilities 

• Assist with computer-controlled laboratory equipment moves, connections and troubleshooting 

• Perform computer moves of equipment when teams are relocated 

• Consistently monitor endpoint setup and report any potential viruses or threats 

• Ensure cleanliness of all data equipment and computer rooms 

• Assist in AV equipment setup and troubleshooting  

• Assist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management tools 

• Provide local training and support on key IT applications, including creating self-service and training materials for staff and clients 

• Manage local systems/applications and technical infrastructure operations to support staff and applications 

• Identify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needs 

• Foresee issues and gaps, identify solutions and work comfortably with leading-edge products 

• Work effectively with our vendor partners to maintain functional operational systems 

• Communicate with management on IT applications operational status  

• Assist with record-keeping procedures, documentation, asset management and maintenance of data 

• Coordinate with management to bring efficiencies to laboratory information management systems 

You bring… 

• Minimum 3 years of proven experience in an IT support role that focused on laptop and end user support 

• Expertise with Windows 11, MacOS, iOS/iPadOS, Android, MS Office 365 suite 

• Excellent communication skills (written and verbal), with strong problem-solving and decision-making abilities 

• High self-motivation with the capability of working both independently and in a team setting 

• A positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environment 

• Eagerness to learn new systems, particularly in agriculture biotech and laboratory settings 

• Curiosity and a commitment to continuous learning, with a desire to make a meaningful impact 

• Ability to apply creative thinking to troubleshoot complex technical issues 

• A collaborative approach, open to giving and receiving ideas, perspectives, and feedback 

• Skill in fostering open dialogue and promoting teamwork 

• Comfort with ambiguity, the ability to adapt to change and make decisions with incomplete information 

• A strong sense of accountability, taking ownership and encouraging the same in others 

Bonus Qualifications... 

• Relevant IT certifications (ITILv4, A+, etc.) 

• Experience with MDM systems (Intune, Jamf) 

• Experience with IT Service Management systems (ServiceNow, etc.) 

• Experience with RMM systems (NinjaOne, etc.) 

• Experience with Quality Management systems 

• Experience working with laboratory equipment and maintaining laboratory IT systems 

• Experience creating end user documentation and how-to guides 

• Experience creating SOPs and internal documentation 

• Knowledge of scripting languages (PowerShell, Bash) 

• Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Cisco, Logitech) and Smart TVs 

Inari pays competitively and rewards results.​

The salary range for this position is $68,350 - $93,950. Whether you are full-time or part-time, Inari provide three different components of pay – base, short-term incentive, and long-term equity along with a one-time new hire stock option grant. That's rare!​

We also offer a comprehensive benefits package including both a Preferred Provider Network (PPO) and High Deductible Health Plan (HDHP) with a company-funded health savings account (HSA), vision, dental, and several flexible spending accounts (FSA), a host of voluntary benefits, and a robust wellness program. In addition, Inari offers a 401k plan with a company matching and a flexible paid time off policy. ​

Consistent with our commitment to pay transparency, salary range information is being disclosed. Please note that offers are based on the candidate's qualifications & experience as well as market demand.

Inari is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.