IT Support Analyst I

About the Role:

We are looking for a motivated and service-oriented IT Assistant to join our Global Service Delivery team based in our Helsinki, Finland office. This is an entry-level role ideal for someone early in their IT career who is eager to grow within a fast-paced, global technology organization.

The IT Assistant will serve as the primary on-site technology resource for the Helsinki office, balancing hands-on IT support for employees with office operations coordination responsibilities. You will be the face of Corporate Technology in Helsinki — the first point of contact when something breaks, a new hire arrives, or the meeting room display needs attention. You will work closely with the Global Service Delivery team and take direction from the Director, Global Service Delivery, while also partnering with Facilities and Office Operations for day-to-day office needs.

What you'll do:

IT Support

• Perform hardware setup, configuration, and deployment for new hire onboarding — including MacBooks (Kandji MDM) and Windows laptops (Microsoft Intune) when needed.
• Troubleshoot and resolve common end-user issues related to macOS, Windows, Google Workspace, Slack, Okta, Zoom, and Microsoft 365.
• Maintain and support conference room AV and video conferencing equipment (Zoom Rooms, displays, cameras, and peripherals).
• Assist with employee offboarding, including device collection, wipe, and return to inventory.
• Manage local IT hardware inventory and asset tracking, ensuring all devices are accounted for and properly documented.
• Escalate complex or security-related issues to the appropriate Global Service Delivery, Integrated IT, or Information Security team members.
• Contribute to the AlphaSense IT knowledge base by documenting resolutions and common support procedures.

Office Operations Support

• Act as the on-site liaison between IT and the Helsinki office management team for facility-related technology needs.
• Coordinate IT-related aspects of office logistics including desk setups, office moves, and hardware procurement requests.
• Support office events, all-hands meetings, and team gatherings with AV and technology setup.
• Manage local technology vendor relationships (e.g., ISP contacts, equipment suppliers) and escalate issues as needed.
• Assist with physical security technology (e.g., access badge readers, cameras) in coordination with the broader Corporate Technology and Facilities teams.
• Support the shipping, receiving, and tracking of IT hardware through our asset management tooling (Workwize)

Who you Are:

Required

• 1+ year of experience in an IT support, helpdesk, or office technology role (internship or part-time experience considered).
• Solid foundational knowledge of macOS and/or Windows desktop environments.
• Familiarity with common SaaS productivity tools such as Google Workspace, Slack, Zoom, and Microsoft 365.
• Strong customer service orientation with excellent verbal and written communication skills in both Finnish and English.
• Ability to prioritize and manage multiple requests in a dynamic, fast-paced environment.
• Comfortable working with some degree of autonomy as the primary IT presence in the Helsinki office.
• A collaborative, team-first attitude with a genuine interest in growing an IT career.

Nice to Have

• Experience with MDM platforms such as Kandji or Microsoft Intune.
• Familiarity with identity and access management tools such as Okta.
• Experience with ITSM ticketing systems (Jira Service Management or similar).
• Professional certifications such as CompTIA A+, Google IT Support, or ITIL Foundations.
• Prior experience in a corporate technology, office operations, or facilities coordination role.

What we offer:

• Be part of a globally recognized AI company with a strong and growing presence in Finland.
• Join a Secure IT team that values craftsmanship, ownership, and continuous improvement.
• Grow your career in enterprise IT with exposure to modern tooling, zero trust networking, and global service delivery.
• Competitive compensation and benefits package tailored for the Finnish market.
• Collaborative, inclusive culture with real opportunities to advance from this role.
• While we do have an office in Helsinki, we’re a distributed company. We value outcomes over time, and offer flexible working arrangements. We usually meet at the office once a week