IT Support Associate

Location:

Toronto

Address:

100 Queens Quay East Toronto, Ontario M5E 1V3 Canada

Job Title:

IT Support Associate

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The IT Support Associate will provide first level support for all end-user systems within Canada Goose’s global infrastructure.  Provide support in various IT areas including (but not limited to): end-user support, phone/voicemail administration, and special projects as needed.

What You'll Do:

• Provide 1st level support via the Corporate and Retail Queue for Windows, MacOS, Manufacturing and Point of Sales Systems (phone, email, and in-person)

• Record, track and escalate incidents via our ticketing system

• Responsible for onboarding, offboarding and modifications to user accounts and access

• Configure and support workstations, setup tablets, and cell phone devices and Audio/Visual conferencing technologies

• Configure/support printers, copiers, IP Phones and various other peripheral devices

• Configure and image workstations, laptops, Point of Sales and other computing equipment as required

• Support and implementation of Audio/Video conferencing technologies

• Coordinate with IT team on issues requiring escalation

• Perform security and operating system updates, software deployment and troubleshooting

• Coordinate with IT Operations team members on issues requiring escalation (Enterprise Applications, Infrastructure and Cybersecurity) such as WAN and network availability

• Provide exceptional service to all departments using available resources while meeting set SLA’s

• Document technical procedures for new technologies as well as update/maintain existing technical documentation

Let's Talk About You:

• A post-secondary education in Information Technology or equivalent

• Microsoft A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T  certifications are considered assets

• Experience with compliance and governance frameworks (SOX preferred)

• Firm grasp of basic networking concepts:

• Basic hardware (desktop/laptop/IOS) troubleshooting; Microsoft Windows and Office troubleshooting

• Deployment, support, and management of meeting rooms (AV hardware)

• Desktop imaging over WDS, WDT, and Dell Deployment toolkit

• Mobile Device Management (MDM) such as Intune and JAMF Pro

• Creating and managing user Accounts within Active Directory and Office365

• Organizational change requests in Office 365, Active Directory, MS Exchange and OKTA

• Support Windows 10, Mac OSX, IOS, and Android operating systems

• Providing support to organizations that enforces proxy service, MFA/SSO and 2FA

• Experience with virtual desktop and thin client in an enterprise multi-site environment

• Demonstrated experience enforcing standards policies and procedures

What’s in it For You?

• A company built on Canadian roots and heritage

• Your work is recognized with a comprehensive and competitive Total Rewards Program

• Opportunities for career growth through numerous internal and external programs

• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards

• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• Inspiring leaders and colleagues who will lift you up and help you grow

Salary Range:

$62,000.00 - $87,000.00 / year

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.