Want to know if this job is worth applying to?
Mauritius / Maurice
Onsite
ALU provides higher education for a higher purpose. Our students declare missions, not majors. They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now. Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.
We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.
The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
The African Leadership University team is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment, we have a comprehensive safeguarding policy in place, which outlines our Zero-tolerance approach to any violation of safeguarding.
As an IT Coordinator you will be a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all IT systems and network, among other technical duties. You will also be responsible for the day-to-day maintenance of the computers and network systems in operation, including tasks and support queries related to identifying and troubleshooting hardware and software issues and Level 1 & 2 issues resolution or escalation. You will be expected to mentor less experienced support team members (Interns & Agents). Your scope will include on campuses and remote sites. You will be required to be on campus for support and carry out weekly checks of the classrooms to ensure all tech equipment is working.
You are expected to display good interpersonal skills as you will interact with students & staff from various departments, over the phone/google meet/slack. You are required to listen to their technical needs, understand their problems and provide solutions and or escalate to L3 and Manager as applicable.
RESPONSIBILITIES
REQUIREMENTS
The basics
What gets us excited