IT Support Engineer

Role Overview

As a versatile IT Support Engineer, you serve as the critical bridge between foundational operational support and high-level strategic implementation. You are responsible for the health, security, and integrity of the enterprise environment, demonstrating the agility to handle a broad spectrum of challenges—from resolving day-to-day user needs to spearheading complex system-wide architectural improvements. Acting with high autonomy, you manage technical workflows, implement robust security controls, and deliver reliable support while strictly adhering to enterprise standards.

Key Responsibilities

• Manage and sustain proactive security compliance measures as a top priority, ensuring continuous alignment with CMMC and NIST 800-171 requirements.
• Maintain and enforce Zero Trust Architecture (ZTA) principles across enterprise security platforms as a core operational priority.
• Collaborate on system-wide architectural improvements and long-term strategic planning alongside standard infrastructure troubleshooting.
• Execute standardized change management protocols and operational procedures to guarantee infrastructure stability and security.
• Provide comprehensive technical support and develop high-quality documentation to facilitate proactive maintenance and standardized service delivery.

Core Operational Support

• Technical Support: Provide first-level support for hardware and software issues.
• Troubleshooting: Identify and resolve issues related to systems, networks, and applications.
• Ticket Management: Handle support tickets, escalate when necessary, and ensure timely resolution.
• Documentation: Maintain records of issues and resolutions for future reference and continuous improvement.

• Develop and maintain automated workflows using scripting languages like PowerShell and Bash to streamline CI/CD pipelines and operational efficiency.
• Configure, optimize, and secure enterprise network infrastructure, including the management of advanced routing, switching, and firewall protocols.
• Strengthen enterprise security posture through proactive threat hunting, regular vulnerability assessments, and the enhancement of incident response protocols.
• Serve as the primary point of contact for technical escalations, providing rapid resolution for end-user issues and system incidents across all service levels.

Technical Skills

• Proficiency in managing and securing enterprise systems within a Zero Trust framework.
• Strong understanding of NIST 800-171 and CMMC compliance frameworks.
• Expertise in maintaining high-quality operational documentation and technical SOPs.
• Advanced troubleshooting skills for secure enterprise-grade hardware and software platforms.
• Understanding of  DevOps practices, including automation scripting and CI/CD pipeline implementation.
• Advanced proficiency in network administration, focusing on optimization and security of routers, switches, and firewalls.
• Knowledge of cybersecurity operations, specifically in threat hunting, vulnerability management, and incident response.
• Demonstrated experience in rapid diagnostic and resolution of end-user technical inquiries, ensuring high availability and user productivity.

Required Qualifications

• Must be able to obtain and maintain a TOP SECRET security clearance.
• Proven experience in security-focused IT support within a compliant enterprise environment.
• Demonstrated ability to manage systems and processes independently while meeting rigorous security standards.

Work Location

Work Location: Full-time, on-site role in Herndon, VA and Columbia, MD.