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Coppell, Texas, United States
Onsite
Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing rapidly since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance.
With delivery locations across the United States, Romania, Canada, Mexico, and India, our growing global workforce of over 5500 "Brillians" blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place To Work consistently. Learn more www.Brillio.com.
Role Title: IT Support Engineer – Executive & Workplace Technology
Location: Coppell, Texas, USA (Dallas–Fort Worth Metro Area) | Onsite, 5 days per week
The Role:
Brillio is seeking a highly motivated, hands-on IT Support Engineer to provide onsite technology support for our Coppell corporate office, including dedicated support for the CEO, executive leadership, conference rooms, and workplace technology environment. This individual will serve as a key onsite IT resource and will independently troubleshoot and resolve a broad range of technology issues while coordinating with global IT, Cloud, and Security teams as needed.
This is a highly visible role requiring someone who is responsive, resourceful, and comfortable operating in a fast-paced executive environment. The ideal candidate is a self-starter who can take ownership of issues from identification through resolution, communicate confidently with senior stakeholders, and quickly shift priorities as business needs change.
The role will primarily focus on onsite IT infrastructure, executive support, networking, AV and conferencing technology, endpoint management, and Microsoft 365, with additional exposure to Azure cloud services, automation, and AI-enabled workplace technologies.
Key Responsibilities:
What We Are Looking For:
Candidates should demonstrate the below listed critical leadership qualities:
Customer Advocacy – Lead with the client's business priorities and build relationships grounded in relevance, trust and measurable value.
Owner's Mindset – Take accountability for the environment, issues and results; approach every support need with ownership from identification through resolution.
Innovation Ethos – Bring new ideas and perspectives that improve the workplace experience, including thoughtful use of automation and AI-enabled tools.
Execution with Pace – Maintain urgency, discipline and momentum when resolving issues, particularly when supporting executive stakeholders and business-critical events.
Big Picture Thinking – Connect day-to-day technology support to broader workplace, security, cloud and digital transformation priorities.
Winning Through Teams – Mobilize the right Brillio teams and expertise to resolve issues efficiently and deliver a seamless experience for employees and leadership.