IT Support Engineer III

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Position Summary:

• Manage a large number of requests and prioritize effectively;

• Work across time zones with team members;

• Provide first and second level desktop and application support to employees;

• Manage IT issues related to Employee’s onboarding and offboarding while providing support to office networking and hardware;

• In cooperation with the supervisor/ manager, run own projects & initiatives related to IT administration; 

• Automation of manual tasks;

• Testing, analyzing and creating documentation.

What we're looking for:   

• Bachelor’s Degree in computer science, engineering, or information systems or related field and/or equivalent formal training or work experience;

• Two to Four (2-4) years’ work experience in IT support & administration role

• Experience with an Office365 environment, CISCO meeting rooms ;

• Experience with troubleshooting and replacing Apple, Dell, and Microsoft hardware parts; 

• Experience with remote assistance tools; 

• Experience with writing scripts in Python; 

• English Language: Speaking and Writing; 

• Understanding of ITIL framework/methodology;  

• Background knowledge of operating systems including Microsoft Windows and macOS environments. 

What You’ll get from us: 

• Great partners to work with - sharp engineering minds working on challenging projects;  

• Support from day one, including onboarding training and hands-on, on-the-job learning opportunities;  

• Tuition Assistance Program to support your continued education and professional development;  

• A comprehensive benefits package, including life insurance, private healthcare, a sports card, and a lunch subsidy;  

• Employee Assistance Program offering confidential support for you and your family during challenging life situations;  

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
 
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.