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Orlando, Florida, USA, United States of America
Onsite
KEY RESPONSIBILITIES
Technical Support & Troubleshooting
Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
Assist with network connectivity issues (Wi-Fi, VPN, LAN)
Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
Support onboarding and offboarding processes including equipment setup and decommissioning
Ticketing & Documentation
Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
Accurately document troubleshooting steps, resolutions, and recurring issues
Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
Contribute to and maintain the internal knowledge base
Customer Service & Communication
Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
Set and manage user expectations regarding resolution timelines
Follow up on open tickets to ensure user satisfaction and timely closure
Act as a calm, reliable point of contact during technical disruptions
Education & Experience
High school diploma or GED required; Associate's or bachelor’s degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.
1–2 years of experience in a help desk, IT support, or desktop support role
Equivalent combination of education and hands-on experience will be considered
Skills
Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
Strong verbal and written communication skills
Ability to explain technical concepts clearly to non-technical users
Excellent time management and ability to prioritize multiple open tickets
Patient, empathetic, and professional demeanor under pressure
Self-motivated with a desire to learn and grow within IT
Additional Qualifications
CompTIA A+, CompTIA Network+, or ITIL Foundation certification
Bilingual (English/French) a plus for the Montreal location
Experience in a corporate or enterprise IT environment
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
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Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.