IT Support Generalist

SMX is seeking a knowledgeable and motivated IT Support Generalist to directly support Space Force-INDOPACIFIC (SFI) onsite at the Aiea, Hawaii location and/or SFI HQ at Pearl Harbor-Hickam. This position plays a crucial role in supporting SFI employees' and government personnel’s day-to-day IT needs while also contributing to mission IT support initiatives. The ideal candidate is an effective communicator, thrives in a collaborative team environment, and demonstrates a high degree of independence and professionalism when resolving technical issues.

This position requires a current DoD Secret security clearance with the ability to obtain a TS/SCI which requires US citizenship.

Essential Duties & Responsibilities

• Provide onsite support for desktops and laptops running Windows 11 and macOS, enrolled in Microsoft Intune and JAMF respectively.
• Manage and troubleshoot Microsoft Intune and DRM/DLP policies.
• Administer and support Microsoft Office 365 (Commercial and GCC-High), SharePoint Online, Teams, and associated collaboration tools.
• Perform user and device migrations from Office 365 Commercial to GCC-High environments.
• Install, configure, and troubleshoot enterprise applications including Adobe Creative Cloud, CAC/Smartcard readers, and Identrust certificates.
• Provide support for Ubiquity Wi-Fi systems, Fortinet firewalls, and general network troubleshooting.
• Set up and maintain Meeting Owl conferencing systems.
• Assist with AWS Cloud infrastructure tasks under the direction of senior team members.
• Reimage and enroll laptops into Intune/JAMF, and support application deployments via Intune Company Portal.
• Use tools like ScreenConnect for remote desktop support.
• Perform user account management tasks including password resets and access troubleshooting.
• Participate in the development and enforcement of IT policies and procedures.

Required Skills & Experience 

• US Citizenship is required due to the nature of work supporting Department of Defense (DoD) clients.
• Must have a DoD Secret Clearance with the ability to obtain and maintain a Top-Secret Clearance.
• Solid understanding of Windows 11 and macOS systems in enterprise environments.
• Experience with Microsoft Intune, JAMF, Microsoft Office 365 (Commercial and GCC-High), and Azure Entra ID.
• Familiarity with networking principles and troubleshooting tools.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrated ability to work both independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proven conflict resolution skills and a customer-service-oriented approach.

Desired Skills & Experience

• Associate or bachelor’s degree in information technology, Computer Science, or a related field.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Experience supporting government or regulated environments is a plus.

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