IT Support - HCM
About AstraZeneca and AstraZeneca Vietnam
AstraZeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
AstraZeneca Vietnam
As a Foreign Invested Enterprise with over 750 members, AstraZeneca is investing into Vietnam 360 million USD from 2020 to 2030 with a focus on reducing the burdens of non-communicable diseases, developing local talent, and uplifting the domestic biopharmaceutical R&D and manufacturing capabilities.
Over the last three decades accompanying Vietnam’s sustainable development, AstraZeneca has run several impactful programmes in collaboration with the Government, Ministry of Health and healthcare partners to promote disease awareness, prevention and early detection. In recent years, AstraZeneca Vietnam has received several certificates of merit from the Prime Minister and Minister of Health, for excellent contributions to Vietnam’s vaccine diplomacy, fight against COVID-19 and advancement of cancer treatment and disease awareness. The company has also been recognized among Vietnam’s Top 100 Best Places to Work (2018 – 2024) with various other industry awards from BritCham, EuroCham, and government agencies.
What we do
A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.
How we do it
Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.
Why we love it:
As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.
A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.
We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.
About the role
As part of the AstraZeneca Vietnam IT/Digital team, the IT Solution Specialist will be responsible for clearly defining and coordinating the timely execution of high-quality webinar and email campaigns. This includes establishing relationships with Brand, Medical and CommEx team to support the build and execution of marketing programs to healthcare professionals. The IT Solution Specialist will deliver webinar and email campaigns that support strategic marketing plans and is accountable for ensuring compliance with all AstraZeneca privacy, opt, quality and security policies.
The Specialist must be independent and have the courage to do the right thing and work on tough problems. The Specialist must be open about all of the work and the challenges with performing the work, focusing on timely campaign delivery.
The IT Solution Specialist has accountability for delivering executional excellence to their assigned brands and is responsible for data integrity, continuous campaign monitoring, and external compliance. The Specialist must have the ability to optimally engage, influence and educate key collaborators to efficiently deliver, high-quality campaigns. The Specialist must champion partner satisfaction and provide continuous input related to operational improvements and ways of working across teams. The Specialist position requires strong discernment, understanding of process solutions, customer centric marketing and digital marketing.
Role and Responsibilities
Document and refine campaign business requirements (BRD) related to content, audience, cadence and campaign test/control through effective and consistent ways of working with Brand, Medical and CommEx team managers,
Develop Data Exchange Documents, for multiple channels, to flow opt-ins into the Adobe Campaign database for campaign delivery.
Coordinate and approve Systems Integrations Testing and End to End Testing with Master Data Management and Veeva.
Coordinate and approve campaign logic workflow in Stage and Production environments.
Set and handle campaign launch timeline expectations based on Email InfoBip platform, Workflow build complexity and Systems integration and testing SLAs.
Formulate strategies to expedite campaign delivery to support high-profile, unforeseen brand announcement/events through phase delivery or other work arounds.
Influence customer journey optimization by coaching the team on capabilities and most efficient implementation options highlighting risks and dependencies that may affect outcomes.
Pull through innovative ideas by working with operations and systems teams to analyze feasibility and
development and implementation options.
Connect with Omnichannel Manager to anticipate needs and provide guidance to plan program components for successful execution.
Identify project risks and supply to the development of options and plans to handle those risks to ensure successful execution of overall Brand campaigns.
Run Daily Calls with the cross-functional team to keep all projects on track.
Essential Skills and experience
Experience in delivering Email, Direct mail, SMS and integrated marketing projects.
Experience in Digital and Multi-Channel Marketing.
Project Management Experience.
Energetic and self-motivated.
Customer relationship management experience.
Validated leadership and coordination of teams to deliver single cohesive strategy.
Marketing/Brand Management experience.
Healthcare/Pharmaceutical Experience.
Media/Advertising Agency Experience.
Cross functional experience.
Desirable Skills and experience
Data-driven, process-oriented, and collaborative.
Critical Thinking.
Leading without Authority.
Microsoft Office Proficiency (primarily Excel).
Shown Communication skills.
Confirmed Project Management Experience.
Cross-Commercial interactions.
Business Analysis.
JIRA.
Adobe Campaign.
Adobe Experience Manager / Web Analytics
Why AstraZeneca?
Be bold and make a powerful impact: AstraZeneca is a world-leading business where standards are high and challenges complex, but also a collective where we build, support and motivate each other. This unique combination of strong expectation and empowerment invites you to improve how our markets work and make your individual mark. Here, you can follow your ambitions with full confidence. As part of a responsible, value-led business with a strong sustainability agenda, you can also help impact the future beyond business projects.
Be part of our growth journey and success story: Join the fastest growing pharmaceutical company in our markets, set up to fuel further growth. Make the most of our assets: our strong heritage, our early investment and commitment in emerging markets, and how we embrace digital and data to transform the patient journey. Go beyond your limits. Welcome failure as a chance to learn. There’s no better place to feel inspired, energised and try new things.
Learn and grow by embracing diverse opportunities: Experience an organisation where professional development is prized and nurtured. Access the tools and support you need to continuously learn. Then it’s up to each of us to step up, speak up and show what we can do. Take advantage of working in a global business with opportunities to move beyond your role and open international doors. At AstraZeneca, your future is in your own hands.
Urgently bring our leading pipeline to millions of patients in need: Seize the opportunity to help improve the lives of millions of patients, including in areas where patient needs are often unmet. Work with our transformative pipeline to help bring a variety of high-quality medicines to market – and ensure they are made easily accessible to as many patients as possible.
Be heard in a culture of local empowerment: AstraZeneca is set up for creativity. We encourage unity and ownership at a local level, with collaboration across the global organisation. We tailor how we work, adapting to our markets and healthcare systems. In our diverse community, every voice is important. Share your ideas and opinions openly. In our speak-up culture, the way we communicate with each other leads to more powerful innovation.
So, what’s next?
If you are already inspiring yourself to join our dream team, we can’t wait to hear from you.
If you are ready to bring new insights and fresh thinking to the table, Brilliant! We have one seat available, and we hope it’s yours.
If you’re curious to know more then please take initiative to recruitment.Vietnam@astrazeneca.com. We encourage your application.
Where can I find out more?
Visit our website www.astrazeneca.vn
Follow us on LinkedIn www.linkedin.com/company/astrazeneca/ and Facebook https://www.facebook.com/AstraZenecaVN
Contact us via recruitment.Vietnam@astrazeneca.com
Date Posted
12-thg 5-2026Closing Date
29-thg 6-2026AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.