IT Support Specialist 1

Job Profile:

IT Support Specialist 1

Job Family:

IT Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$60,800.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Polytechnic School (TPS) in the Ira A. Fulton Schools of Engineering is seeking a motivated self­ starter to help strengthen our IT Team as an IT Support Specialist 1. This position will have considerable responsibility in administering services and providing technical support to faculty and staff of TPS, while contributing to standardized IT operations, security practices, and asset lifecycle management. 
A successful candidate should have skills ranging from imaging computers, inventory management, facilitating move requests, configuring systems (primarily Windows, macOS, and Linux devices as well), and supporting endpoint configuration management. In addition, you will collaborate and work with other TPS IT staff on a variety of technical and non-technical projects that support operational excellence, compliance with ASU IT policies, and continuous service improvement. 
This role contributes to maintaining secure, compliant, and standardized computing environments while supporting service delivery, reporting, and user education efforts across The Polytechnic School. 

Position Salary Range:

• $48,600 - $60,800; DOE 

Essential Duties:

• Provides technical support to faculty, staff, and student workers via phone, email, in person, and remote support tools.

• Troubleshoots and resolves hardware, software, operating system, and basic network issues using documented diagnostic procedures and established service standards.

• Installs, configures, secures, maintains, and supports computers, peripherals, audiovisual (AV) equipment, and operating systems in accordance with university IT policies and security best practices.

• Develops, applies, and maintains standard computer images with authorized and licensed software to ensure consistent, secure configurations.

• Assists with mitigation of security vulnerabilities by ensuring systems are patched, encrypted, and configured according to university standards (e.g., MFA, Bitlocker, FileVault).

• Receives, deploys, replaces, and tracks computers and other IT hardware as part of the full asset lifecycle management process.

• Assists with inventory management, asset tagging, surplus/salvage processes, and documentation in accordance with ASU policies and audit requirements.
  Coordinates and supports physical office moves for faculty and staff, including technology setup, AV support, and connectivity validation.
  Assists with annual space survey audits to ensure office and asset assignment accuracy.
  Supports facilities-related needs, including submitting facilities tickets, assisting with office access issues, and coordinating space and infrastructure-related IT requirements.
  Tracks, documents, and reports on service requests, equipment deployments, and recurring technical issues to support operational analysis and continuous improvement.

• Assists with implementing standardized processes and helps train student workers, faculty, and staff on IT procedures, security awareness, and appropriate technology use.

• Maintains foundational awareness of emerging technologies, including Al tools and literacy considerations, and supports responsible use within established guidelines.

• Collaborates with TPS IT staff on a variety of technical and administrative projects, exercising sound judgment and problem-solving skills within established scope of responsibility.

Desired Qualifications:

• Comp TIA A+ certification or equivalent foundational IT certification.

• Comp TIA Network+ certification or demonstrated knowledge of networking fundamentals•    

• Experience managing daily IT support tickets and assisting with helpdesk operations, including tracking and reporting metrics.

• Strong written and verbal customer service and communication skills.

• Effective organizational skills with the ability to plan, prioritize, and manage multiple tasks with moderate autonomy.

• Experience installing, modifying, troubleshooting, and repairing computer hardware and software.

• Experience diagnosing and resolving hardware and software issues with increasing independence.

• Experience supporting common software applications (e.g., Microsoft Office, Zoom, Acrobat, Visual Studio).

• Basic knowledge of TCP/IP and network troubleshooting.

• Experience imaging and supporting Windows 10/11 and macOS operating systems.

• Familiarity with deployment and directory services tools such as SCCM, MDT, Active Directory, and Group Policy.

• Knowledge of standard security, encryption, and compliance practices (e.g., MFA support, Bitlocker, MBAM, FileVault).

• Experience supporting audio visual (A/V) systems in office or classroom environments is desirable.

Working Environment:

• Activities are performed primarily in an environmentally controlled office setting. 

• Extended periods of sitting, standing, and walking

• Frequent physical activity including bending, reaching, stooping, and lifting equipment weighing up to 50 pounds

• Occasional work in cramped or enclosed spaces

• Exposure to temperature variations when deploying equipment

• Regular review of completed tasks to ensure accuracy, quality, and adherence to standards

Technology Environment:

Experience may include working with technologies such as: 

•    Windows, macOS, and Linux operating systems
•    SCCM, JAMF, ServiceNow, Ansible, or similar enterprise tools
•    Active Directory, Group Policy, TCP/IP, Ethernet, and wireless networking
•    Audio/visual and video conferencing technologies

•    Enterprise email and collaboration platforms (e.g., Outlook, Microsoft 365, Gmail)
•    Cloud-based file storage solutions (e.g., OneDrive, Google Drive, Dropbox)

Department Statement:

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation — all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. As the lead institution for the Center for Accelerating Operational Efficiency, we enhance homeland security operations through advanced tools and technologies. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation’s top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation’s most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty’s research interests and interdisciplinary approach, along with over 50 graduate and 27 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Polytechnic

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23381.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.