IT Support Specialist

Where you’ll work:

Guatemala City, GU, GT

IT & Tech Ops at GoTo 

GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.    

Your Day-to-Day
As a IT Support Specialist , you’ll play a key role in:

• Work as part of a global team to provide top class support to internal employees,
• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, networking, GoTo products)
• Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines.
• Providing basic advice and assist with basic user training.

What We’re Looking For
As a IT Support Specialist Tier 1, you’re bringing:

• Reliable, dependable, flexible, and able to multi-task with priority.
• Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment.
• Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.
• Microsoft Office 365 basic knowledge.
• Basic network knowledge

What We Offer 

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days 
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching 
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.