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Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
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Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
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Set up and configure computers, peripherals, and software applications for new and existing users.
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Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
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Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
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Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
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Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
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Work closely with other IT team members on projects, upgrades, and system improvements
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Associate’s degree in information technology, Computer Science, or a related field.
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1-3 years of experience in IT support or a related role.
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Strong understanding of computer systems, mobile devices, and other technology products.
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Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
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Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
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Excellent communication and customer service skills.
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Strong problem-solving abilities and attention to detail.
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Ability to work both independently and collaboratively in a team environment.
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Industry certifications such as CompTIA A+, ITIL, etc.
- Ability to speak Spanish preferred
Benefits
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.
NRI North America will accept applications on an ongoing basis.
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.
