As an IT Support Specialist, you will provide first-level technical support to employees across the Cognism group, ensuring seamless IT operations. You will play a crucial role in troubleshooting technical issues, managing IT assets, and supporting both office-based and remote employees with their IT needs.

YOUR CHALLENGES & OPPORTUNITIES

• Provide IT Support & Troubleshooting – Act as the first point of contact for IT support, assisting employees with technical issues across multiple locations.
• Manage IT Systems & SaaS Applications – Support workplace systems (endpoints) and IT solutions, ensuring employees have the tools they need to perform effectively.
• Optimize IT Asset Management – Maintain an up-to-date inventory of IT equipment, ensuring timely procurement and replacement of faulty hardware.
• Enhance Cybersecurity Compliance – Collaborate with security teams to monitor alerts, resolve security issues, and ensure best practices are followed.
• Improve IT Documentation & Processes – Standardize and document IT processes, troubleshooting guides, and configuration procedures to enhance efficiency.
• Support Onboarding & Offboarding – Work closely with HR Operations to set up IT equipment and user accounts for new joiners and ensure smooth offboarding processes.
• Manage Network & Connectivity – Administer and troubleshoot Wi-Fi networks, ensuring reliable connectivity for office and remote users.
• Deliver Event & AV Support – Provide IT and AV support for in-office events, ensuring seamless setup and operation of multimedia equipment.

OUR EXPECTATIONS

• Professional Experience – Minimum 3 years of experience in an IT support or helpdesk role, managing remote support across multiple time zones.
• Technical Expertise – Strong knowledge of Windows and macOS operating systems, Microsoft 365, and common SaaS applications.
• Network & Security Skills – Experience with network troubleshooting, Wi-Fi management, and basic firewall administration.
• Customer-Focused Approach – Strong service orientation, ensuring operational excellence and high user satisfaction.
• Collaboration & Communication – Ability to work closely with IT teams across different regions and communicate effectively with stakeholders.
• Problem-Solving Mindset – Proactive, solution-driven, and adaptable to a fast-paced environment.
• Organizational Skills – Strong ability to track IT assets, manage tickets efficiently, and document processes for knowledge sharing.
• Certifications (Preferred) – CompTIA A+ and ITIL Certification are highly desirable.

OUR TECH STACK

• Operating Systems – Windows & macOS
• Productivity & Collaboration Tools – Microsoft 365, Slack, Zoom, Atlassian Suite
• IT & Security Management – Entra ID, Microsoft Intune, Autopilot
• Networking & Infrastructure – Wi-Fi networks, firewall administration
• IT Support Tools – IT ticketing systems, remote support software