This role will oversee incoming requests for hardware, software, network, and telephony issues, ensuring timely resolution or escalation to the appropriate teams. This role requires having strong analytical skills, technical expertise, and the ability to manage multiple tasks effectively. This role also requires assessing and prioritizing issue criticality, as well as communicating with leadership to ensure meeting business SLAs.
Incident Management:
Act as the primary point of contact for IT issues, respond to incoming support requests via the ticketing system, and diagnose and resolve hardware, software, and network issues. Processing of Incident, Problems, Change, and IT requests (1st and 2nd level support)
Systems Administration:
Administer user accounts, permissions, and security groups in Azure AD/Entra and M365.
Endpoint Management:
Configure, deploy, and troubleshoot laptops, desktops, tablets, and peripherals (printers, scanners, and related hardware); manage OS imaging/patching via internal applications.
Application support:
Support Microsoft Office 365, PowerPoint, Visio, VPN clients, and other software.
Documentation & Training:
Create and maintain knowledge base articles; document all troubleshooting steps in ticketing systems.
Network Troubleshooting:
Network connectivity issues, including TCP/IP, DNS, DHCP, VPN configurations, and IP-based telephony.
Escalation & Collaboration:
Partner with Tier 3 and other IT team members or vendors on complex issues.
Ticket Management:
Manage incoming ticket assessment and resolution. May require reporting on daily, weekly, and monthly ticket volume management.
High School diploma or equivalency.
Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
2-3 years of Help Desk, IT support, or computer technician experience, or equivalent technical or college coursework
Demonstrated experience supporting Windows 11, Microsoft Office 365, Entra, and Active Directory in a corporate environment.
Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
A strong customer service orientation, with excellent listening, interpersonal, written, and oral communication skills.
Highly self-motivated and directed with strong analytical and organizational skills.
Highly detail-oriented with the ability to organize, schedule, and prioritize tasks and responsibilities, as well as certain departmental functions, to improve efficiency.
Experience working in a team-oriented, collaborative environment.
Ability to solve problems by considering multiple solutions to the same problem or multiple methods of arriving at a solution.
Travel is required as the job dictates.
Experience working with ticket tools and Incident, Problem, and Change Management processes (ITIL).
Experience performing Microsoft Entra and Microsoft Active Directory, AD Domains, and relevant tasks.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.
At Teasdale Latin Foods, our People Principles are all about Living LATIN.
What is LATIN, and how do I live it? Let us fill you in.
L is Learning. It emphasizes the importance of continuous learning and development within Teasdale and promotes a culture of curiosity, exploration, and acquiring new knowledge and skills.
A is Accountability. This encourages individuals to take ownership of their actions and responsibilities, promoting a sense of personal and collective accountability ensuring we understand how to achieve our goals.
T is Teamwork. It emphasizes the value of diverse perspectives, collective problem-solving, and synergy among team members, enabling us to achieve greater outcomes by leveraging the strengths and expertise of our employees.
I is Innovation. This promotes an environment where we are empowered to think outside the box, challenge the status quo, and seek innovative solutions to problems, fostering an atmosphere of adaptability and openness to change.
N is Nurturing. It emphasizes the importance of supporting and developing our employees' well-being, growth, and potential, showing that we care and are willing to invest in their long-term success and satisfaction.
We believe in finding the right people for the right roles and helping them to build careers. If this sounds like a place you'd like to be, hit apply!
Still not convinced? What about:
Day One - Health, Dental, and Vision Benefits
401(k) Retirement Plan with Matching Contributions at 60 Days
Career Growth Opportunities and Professional Development
If you are passionate about being the right kind of contributor, the point person of a fast-paced diverse workforce, and a steward of great tradition, come join the family. We want people who are up for a challenge. Let's live LATIN!
