IT Support Specialist | Brisbane, West End

The opportunity: 
 

Fitness & Lifestyle Group (FLG) are thrilled to present an exceptional opportunity for a customer-centric IT Support Specialist to join our dynamic and innovative IT Service & Support team on a permanent, full-time basis. This role is based in our modern, open-plan support office in the vibrant heart of South Brisbane. 
 

As an IT Support Specialist, you will play a crucial role in ensuring the seamless operation of our information technology network, applications, and desktop equipment. Through incident, problem, and service request management, you will leverage your extensive L1/L2 experience to provide top-tier support to various internal stakeholders. Your ability to deliver outstanding customer service, coupled with your quick-thinking problem-solving skills, will be essential in resolving desktop and application issues efficiently and effectively. 
 

Join us and be part of a team that values collaboration, innovation, and excellence in IT service support. This is more than just a job, it's an opportunity to grow, excel, and make a significant impact. 

Key duties and responsibilities include: 

• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams 

• Provide exceptional customer experience via phone, chat and self-service to trouble-shoot solutions for hardware and operating systems issues that affect our users  

• Act as an escalation point for Level 1 and 2 support  

• Run Major Incident Protocols as required 

• Provide hands on support to Staff at our West End support office 

• Working with the Service Desk Team Lead to identify and propose system enhancements and improvements 

• Provide after-hours support as part of an on-call roster 

To be successful in this role, you will: 

• Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player 

• Genuinely enjoy working as part of a team in the office, developing strong working relationships across multiple departments. 

• Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities 

Essential skills / experience: 

• A few years experience in a similar system administration or ICT Support role/Tertiary qualifications in Information Technology (or equivalent professional experience) 

• Strong knowledge and experience of Microsoft Stack applications and tools including Microsoft 365, Exchange, Azure and Endpoint Manager  

• Strong diagnostic, problem-solving, and documentation skills. 

• Be proactive in nature with the ability to work autonomously whilst being an engaging and collaborative team player  

• Have a strong customer centric approach with excellent oral and written communication skills to problem solve and support users with varying technical abilities  

• Managed Service Provider (MSP) experience 

Desirable experience: 

• Certificate III in IT or similar qualification 

• MS-900 or CompTia++ equivelant 

• Atlassian Admin Experience 

• Exposure to the Atlassian Stack (Jira, Confluence) 

• Managed Service Provider (MSP) experience highly desirable 

• Retail/Leisure industry knowledge and experience