IT Support Specialist III

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.

Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”

University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

06/10/2026

Type of Position:

IT SupportNo

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:

IT Support Staff

Summary of Job Duties:

The Department of Electrical Engineering and Computer Science (EECS) at the University of Arkansas seeks an experienced IT Support Specialist III. This role is integral to the department’s
mission, overseeing complex systems, ensuring compliance with NIST 800-171 compliance for the EECS research facility, and managing a vast inventory of technical equipment and infrastructure.

This position is responsible for diagnosing operational problems and system failures, performing corrective repairs and preventative maintenance, implementing and maintaining a variety of
computing and electrical systems, developing policies and budget specifications, coordinating departmental event technology, and supervising work-study and hourly IT support staff. The
successful candidate will play a pivotal role in supporting departmental growth with its increased IT demands.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in a related field from an accredited institution of higher education

• Experience working in IT operations, IT support, and IT systems administration

• Experience working in higher education or a large academic/research computing environment

• Experience diagnosing and resolving hardware, software, and network issues

 

 Applicable equivalencies may be considered on the above qualifications.

 

Preferred Qualifications:

• Experience with NIST 800-171 compliance and cybersecurity frameworks such as CMMC

• Experience with Export Control and equipment classification

• Experience with server and endpoint management, and specialty device setups

• Experience with systems supporting 500+ users or endpoints

• Proficiency in operating systems (Windows, Linux, macOS), networking protocols, server environments, and endpoint management platforms

• Experience supporting specialized laboratory and research equipment, such as oscilloscopes, probe stations, network analyzers, instrument-connected workstations, or similar technical research setups.

 

Knowledge, Skills, and Abilities:

• Excellent diagnostic and problem-solving skills, and the ability to manage multiple complex tasks, projects and priorities

• Strong communication and interpersonal skills to work with faculty, staff, students, and administration

• Knowledge of security compliance, data protection, and risk management best practices

Additional Information:

$56,123.00; Commensurate with education and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusLaurie Brigham, HR & Curriculum Manager, lngentry@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

N/A

Frequent Physical Activity:

N/A

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes