IT Support Specialist (ISS5)

The Oregon Bureau of Labor and Industries (BOLI) is proud to be an equal opportunity; affirmative action employer committed to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.  

BOLI, Information Systems Unit (ISU) is seeking a IT Support Specialist. This role provides hands on technical support for end users, devices, applications, and technology systems across the agency. You will troubleshoot hardware and software issues, manage user access, support enterprise applications, and assist with onboarding, training, and documentation. Your work ensures that BOLI staff have reliable, accessible, and fully functioning technology to carry out the agency’s mission of protecting workers’ rights, preventing discrimination, and supporting workforce development throughout Oregon. 

Note: This full time, limited‑duration, SEIU‑represented role is based onsite at the Portland BOLI office, with the potential to transition to a permanent position beyond the initial appointment depending on agency needs.

Here’s what you will do:    

• Provide customer service and software support by responding to user requests, resolving application issues, installing and updating software, conducting training, and administering patch management. 

• Support hardware setup and maintenance, including configuring, deploying, and disposing of devices; managing inventory; and assisting with printers, copiers, phones, and peripherals. 

• Provide application and database user support for systems such as SharePoint and case management tools, including troubleshooting, access management, testing, and vendor coordination. 

• Prepare technical and user documentation, maintain knowledge base resources, and support onboarding and orientation.

• Participate in technology projects, system improvements, and maintenance of ISU policies, standards, and procedures. 

• Perform other duties as assigned, contributing to team success and continuity of support services. 

This Is What You Need to Qualify: 

Four (4) years of information systems experience in: (agency will specify specific experience); 

OR 
 
An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND two (2) years of information systems experience in: (agency will specify specific experience); 
 
OR 
 
A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above. 

The ideal candidate will possess a combination of some or all the following skills: (Desire Attributes): 

• Proficiency in diagnosing and resolving hardware, software, and peripheral issues across Windows based environments. 
• Experience with device imaging, workstation setup, configuration, deployment, and lifecycle management. 
• Ability to manage user accounts, permissions, and security tools such as MFA, encryption, and antivirus systems. 
• Experience with administering and supporting enterprise applications and tools such as M365, SharePoint, case management systems, and remote support utilities. 
• Knowledge of network fundamentals, including basic LAN troubleshooting, cable testing, and connectivity diagnostics. 

Why Join Us 

Our mission... 

Led by Labor Commissioner Christina Stephenson, the Bureau of Labor and Industries (BOLI) work to ensure that Oregon jobs are good jobs, where workers get paid what they are owed and have a discrimination-free work environment.  BOLI protects workers’ rights through enforcement of state labor laws, ensures adherence to civil rights law in public spaces and housing, promotes the development of a highly skilled workforce through registered apprenticeship programs, and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules. 

Working Conditions: 

The role involves spending most of the workday interacting with computer equipment such as desktops, laptops, printers, copiers, and network components, and requires periodic travel to BOLI field offices for technical support. Physical demands include routine bending to access equipment and lifting or moving IT hardware up to 50 pounds, as well as occasional work outside normal business hours during emergencies or critical issues. Employees must also maintain confidentiality, professionalism, regular attendance, and support a respectful, diverse workplace. The schedule for this position is 8:00 AM to 5:00 PM (may vary), with frequent interruptions to address urgent user needs. 

 What's In It For You  

• Limited Duration, Full-time employment, Union Represented 

• Work/life balance and flexibility; with hybrid, and onsite schedules  

• Vacation, sick leave, 11 paid holidays a year, and personal days off   

• Competitive benefits package including medical, vision, and dental   

• Pension and retirement programs   

• Employee Resources  

• Advancement opportunities within BOLI and other State agencies   

• Opportunity to expand your technical and professional skills   

• Work with others who are passionate about public service   

• Make a difference in the lives of Oregonians   

• Possible eligibility for the Public Service Loan Forgiveness Program   

How to Apply 

Please Note: Applications must be submitted no later than 11:59 PM PDT/PST on Thursday, July 6, 2026.  

•  Click “Apply” above to complete your online application by the posted closing date and time. 

• Your application materials must clearly show how your work experience and/or education meet the minimum qualifications and the desired skills listed. 

• All applicants (internal and external) must submit a resume and a cover letter demonstrating how you meet all minimum qualification and attributes listed above. Failure to submit the required resume and cover letter may remove your application from consideration. Workday does not substitute for the application requirements. 

• Your cover letter must show how your experience and training align with the minimum qualifications and required skills listed in the post. Information in the cover letter will not be accepted as a substitute for job experience that is not listed in your resume. “Generic cover letters may receive lower scores” 

• The information in your resume and cover letter will be used to determine which candidates move forward in the process.

• Please do not include pictures in your application materials. Applications that do not meet this requirement will be deemed ineligible for consideration as they do not meet the requirements of the posting. 

• Be sure to check Workday and your email for additional tasks and updates. These may include the public records request authorization and the gender identity questionnaire, and they must be completed before the recruitment closes. Current State of Oregon employees will receive these tasks in their Workday inbox. 

• After submitting your application, you will also complete a brief checkbox‑style questionnaire. Current state employees will see this in their Workday inbox. 

• Please save a copy of this job announcement, as it may not be accessible after the posting closes. 

• Warning – Workday will time out after 15 minutes of inactivity. Use the “Save for Later” function to avoid losing your progress. Your unfinished application will appear in your Workday inbox. 

Additional Information   

• Pay Equity: In accordance with Oregon’s Pay Equity Law (2017), a pay equity analysis will determine the step placement for the successful candidate based on documented experience, education, training, and certifications documented in the application materials. 

• Background Check: Employment is contingent upon successfully passing a criminal background check. Adverse results may lead to disqualification. 

• Work Authorization - BOLI does not offer visa sponsorship. Applicants are required to complete US Department of Homeland Security's Form I-9 within three days of hire confirming authorization to work in the U.S. BOLI uses E‑Verify to confirm the hires are authorized to work in the United States.  For more information, please visit www.e-verify.gov. Learn more.  

• The successful candidate will advance BOLI’s guiding principles of integrity, respect, empowerment, and trust. Support and fulfill our mission to make Oregon the best place to live. 

• Use of outside resources: The use of external tools, including Artificial Intelligence software, during any part of the application, assessment, or interview process is prohibited. Unauthorized use will result in disqualification.  

• This recruitment is established qualified applicants and will be used to fill additional vacancies as they arise. 

• Effective January 1, 2026, applicants may not include age‑related information (such as graduation dates) in application materials. State employees may need to remove graduation dates from their Workday profile for the application to process correctly. (SB 907 (2025) Compliance) 

 Employment Preference:  

Veterans’ preference:   Veterans’ preference information | How to submit your Veteran documents for preference  

Please attach your Veterans’ preference documentation in “other attachment” tab and not in the Resume/CV field of your application. 

Accessibility and Accommodation: If you have a disability or need the application in an alternate format, please contact: 

Oregon Bureau of Labor and Industries, Human Resources 
Phone: (503) 400‑7332 | Fax: (503) 400‑7332 
Address: 1800 SW 1st Ave, Suite 500, Portland, OR 97201 

Recruiter: Lisa Santiago HR Analyst 2 (include job requisition number (REQ#) 

Email: lisa.n.santiago@boli.oregon.gov   

Helpful Links : Understanding the State Application Process   | Help & Support web page | Learn more about Oregon