IT Support Technician II

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary: With minimal supervision, the IT Support Technician II provides advanced Service Desk and hands-on technical support to CCRC across more than 40 geographically dispersed operating locations throughout Los Angeles and San Bernardino counties and into Northern California. Primary service desk operations originate from the centralized Chatsworth, CA location.

This role delivers high-quality technical support, independently resolves moderately complex technical issues, and supports enterprise systems and end-user technology. In addition to core service desk responsibilities, the IT Support Technician II participates in junior-level IT project work focused on delivering improved technology solutions to CCRC staff and contributes to the agency’s AI initiative - including onboarding, workflow development, and infrastructure build-out of secured LLM environments. The IT Support Technician II operates within an ITIL-based Service Management Framework to ensure timely, consistent, and customer-focused service delivery aligned with agency standards.

Please review the full job flyer here.

Essential Duties And Responsibilities

Within a team structure, this position will perform the following responsibilities:

• Service Desk Operations and Technical Support (25%)
• Systems and Infrastructure Support (25%)
• Technical Deployment and Field Support (15%)
• IT Project Support – Junior Project Management (15%)
• Application Support and Monitoring (10%)
• AI Initiative and Emerging Technology Support (10%)

Job Specifications

Minimum Required

• Education: Associates degree, or High School Diploma / GED and equivalent years of education/training, in Computer Science or related field.
• Experience: Minimum of 4 years of progressive IT support experience, including at least 1 year of IT Service Desk support (phone and hands‑on) in a Windows‑based environment supporting more than 1,400 users across a geographically dispersed organization.
• Technical Requirements:
  • Demonstrated working knowledge of Microsoft Office 365 (or newer) application suite.
  • Basic understanding of computer and network operations, including local area network concepts and TCP/IP protocol.
  • Hands-on experience with PC and VDI hardware troubleshooting.
  • Familiarity with or demonstrated interest in AI tools, automation platforms, or workflow development (e.g., n8n, OpenWebUI, or similar) is a plus.
  • Basic exposure to Linux/Ubuntu operating systems is a plus.
• Physical Requirements: Regularly lift, move, and install computer equipment up to 40lbs, typically 1-2 hours per day. (Please refer to the Physical Activity Chart below for additional details.)
• Travel: This position requires up to 20% travel. This position is expected to occasionally travel to CCRC’s offices throughout Los Angeles and San Bernardino County. Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and DMV clearance required.
• Work Schedule: This position is onsite, Full time, typically M-F, regular business hours
• Work Environment: Office work environment; ambient temperature, noise level, indoors
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Preferred

All minimum requirements above met, plus:

• Education: Bachelor’s degree in Computer Science or related field.
• Professional/Technical Certifications:
  • A+, Security+ Certifications
  • Microsoft Certified Professional (current)
  • ITIL Certification

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
   

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (818) 717-1000 ext. 6599 or email them at Recruiting@ccrcca.org.