IT System Support Specialist

• Serve as the first line of support for assigned software systems, operational issues, and user training needs. 

• Become a subject matter expert for assigned software systems and related business processes. 

• Configure, troubleshoot, document, and support assigned software systems. 

• Document, log, work, and track all support requests in a ticketing system to ensure timely resolution. 

• Escalate complex or unresolved issues to the next appropriate support level. 

• Configure, manage, and analyze system data to support accuracy, compliance, and business needs. 

• Perform testing of new system releases, software functions, and system processes to ensure functionality works as needed. 

• Document system testing results and work with development teams and/or vendors to resolve issues before software is released for user acceptance testing. 

• Assist with biannual system release update testing and documentation. 

• Document and maintain key processes in workflow formats. 

• Review and update process documentation as the business grows and changes. 

• Train users and user groups when new software or software functions are deployed. 

• Develop and manage system views, schedules, alerts, reports, and related reporting tools. 

• Ensure documentation adheres to regulatory requirements and supports internal and external audits. 

• Assist with internal and external audits as needed. 

• Create business requirements needed for the development of new software functions. 

• Translate business requirements into technical requirements for development teams, vendors, or system partners. 

• Partner with internal departments to identify system needs, projects, improvements, and support requirements. 

• Work with Live Operations, Maintenance, Purchasing/Receiving, Warehouse Operations, Finance, Customer Service, Sales, and other departments as needed. 

• Follow, support, and enforce internal control processes and procedures. 

• Participate on the audit team or safety committee as needed. 

• Participate in company training programs and make every effort to learn, develop, and upgrade skills required for the role. 

• Perform all other related duties as assigned by Management. 

Compensation 

Compensation Range: $60,000 - $80,000 

The posted compensation range for this role should reflect the minimum and maximum amount Farmer Focus in good faith expects to pay at the time of posting, based on factors such as internal equity, relevant experience, market data, and the budgeted amount available for the position.  

Benefits

Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, HSA and FSA, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs. 

All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time. 

• 3–5 years of directly related experience. 

• Bachelor of Business Administration, Finance, or equivalent work experience. 

• Knowledge of finance management processes, including accounts receivable, accounts payable, and general ledger. 

• Knowledge of inventory management processes, including purchasing, receiving, and warehousing. 

• Experience with data analytics and reporting. 

• Experience with Microsoft Office, including excellent Excel skills. 

• Experience with Smartsheet. 

• Experience with Business Intelligence systems. 

• Ability to manage multiple projects and competing priorities. 

• Strong analytical skills. 

• Strong written and verbal communication skills. 

• Detail-oriented, technical, and able to solve problems effectively. 

• Ability to document, track, and resolve support requests through a ticketing system. 

• Ability to configure, troubleshoot, test, document, and train users on software systems. 

• Ability to create business requirements and translate business needs into technical requirements. 

• Ability to work cross-functionally with internal departments and external vendors or development teams. 

• Positive attitude, good judgment, and excellent time management skills. 

• Ability to follow, support, and enforce internal control processes and procedures. 

• Ability to comply with all safety rules and instructions. 

• Ability to perform the essential functions of the role with or without reasonable accommodation. 

Preferred Qualifications 

• Bachelor’s degree in business administration, finance, information systems, computer science, data analytics, or a related field. 

• Experience supporting ERP, finance, inventory, warehouse, purchasing, production, or operations systems. 

• Experience in a manufacturing, food processing, poultry processing, production, finance, supply chain, or operations environment. 

• Experience with system release testing, user acceptance testing, workflow documentation, audit support, and internal controls. 

• Experience creating dashboards, alerts, reports, system views, or Business Intelligence reporting tools. 

• Experience training users or departments on new software functions and business processes. 

New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work. 

Work Environment, Physical Demands, and Travel 

Work is conducted primarily in an office environment but will require access to the production environment as needed to view processes, support systems, gather requirements, train users, troubleshoot issues, and understand operational workflows. The team member must be able to tolerate varying heat, wet, and chill conditions within the plant. Hearing and eye-protective equipment are required in the production area. Hair and beard nets are required in the production area. Additional personal protective equipment may be required based on task, location, and safety requirements. This role requires regular use of computers, software systems, Microsoft Office, Excel, Smartsheet, Business Intelligence tools, ticketing systems, phones, email, and other office equipment. The position requires fine hand and finger dexterity, 20/20 corrected vision, color vision, and the ability to climb stairs to view processes. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

This position does not have an application deadline. Farmer Focus will recruit until the role is filled.