IT Systems Administrator (Microsoft 365 & SharePoint)

Accountabilities:

• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID, ensuring reliable and secure day-to-day operations.
• Manage user accounts, licensing, shared mailboxes, distribution lists, security groups, permissions, onboarding, offboarding, employee transfers, and broader identity lifecycle activities.
• Configure and maintain Microsoft 365 policies, security controls, governance standards, technical procedures, documentation, and knowledge base content.
• Administer SharePoint Online sites, document libraries, lists, permissions, and content structures while designing and maintaining intranet, departmental, and collaboration sites.
• Develop and enhance SharePoint solutions using modern capabilities and create business process automations with Power Automate to improve productivity and user experience.
• Collaborate with business stakeholders to understand requirements and deliver practical SharePoint, workflow, and collaboration solutions.
• Administer Microsoft Intune and Windows Autopilot, including device enrollment, compliance policies, configuration profiles, application deployments, and endpoint remediation.
• Support endpoint security, patch management, operating system updates, hardware deployments, device refresh programs, and the overall endpoint lifecycle across Windows and macOS environments.
• Support Microsoft Defender and related security solutions, including MFA, Conditional Access, identity security controls, security monitoring, and incident response.
• Investigate and escalate security alerts and incidents while contributing to cybersecurity awareness, vulnerability remediation, and compliance initiatives.
• Provide Tier 2 and Tier 3 technical support for complex Microsoft 365, endpoint, identity, and related infrastructure issues.
• Coordinate vendor escalations and support engagements, maintain accurate service records, and participate in after-hours maintenance, upgrades, and project implementations when required.
• Contribute to Microsoft 365, SharePoint, security, infrastructure, and platform improvement projects while identifying opportunities for automation and operational efficiency.
• Support technology roadmaps, system upgrades, platform optimization, IT standards, governance, and continuous improvement initiatives.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• 3–5 years of experience in IT systems administration or Microsoft 365 administration, with hands-on responsibility for cloud-based enterprise environments.
• Strong practical knowledge of Microsoft 365 administration, Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Intune, Windows Autopilot, and Microsoft Defender.
• Experience administering and developing SharePoint Online solutions, including sites, permissions, content structures, customization, and workflow automation.
• Experience supporting Windows and macOS endpoints, including Windows 11 administration, device deployment, asset management, compliance, and troubleshooting.
• Solid understanding of identity and access management, MFA, Conditional Access, security monitoring, incident response, and Microsoft security and compliance solutions.
• Experience with Power Automate, Power Platform, PowerShell scripting, workflow automation, and SharePoint customization.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate complex technical issues and identify effective solutions.
• Excellent customer service, communication, and documentation skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities and deliver reliably in a fast-paced, changing environment.
• Microsoft certifications such as MS-900, MS-102, AZ-900, SC-900, SC-300, MD-102, PL-200, or PL-400 are valued.
• ITIL Foundation or relevant Microsoft security and cybersecurity certifications are also considered an asset.

Benefits:

• Competitive salary of $60,000–$65,000 CAD annually, with performance-based incentives.
• Hybrid work arrangement based in Toronto, Ontario.
• Three weeks of vacation, six personal days, and a dedicated paid day off for your birthday.
• Opportunities for continuous learning, professional development, and industry-leading training.
• Exclusive travel perks and discounts on worldwide travel experiences.
• Opportunities to collaborate with diverse teams across multiple international locations and cultures.
• A supportive, inclusive, and collaborative workplace that values diversity, accessibility, and different perspectives.
• Comprehensive career development opportunities within a global and evolving technology environment.