IT Systems Administrator Senior-Infrastructure & Ops

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At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation : Work in an environment where employees are valued and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

 

About the Department:
The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

 

Job Description:

IT Systems Administrator Senior

Purpose:

This position is an expert in a focused technology. Using comprehensive knowledge and competency, this position performs duties to support the research, evaluation, and recommendation of software and hardware products, and maintenance and development of the organization's enterprise level information technology (IT) systems operation. 

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications.

• Establishes and implements IT policies, governance, standards, and security.

• Makes independent decisions for procurement of technical solutions in their focus area.

• Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA’s specifications and IT standards/governance.

• Assists in planning, designing, procuring and delivering software and hardware purchases.

• Ensures appropriate product specifications.

• Provides costs analysis.

• Installs new specific software releases and/or upgrades including researching, testing and implementing new technology.

• Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance.

• Communicates and interfaces with members of the IT, vendor, and user communities.

Responsibilities - Supervisor and/or Leadership Exercised:

Provides technical or project leadership, training, and guidance to others. May provide leadership on work assignments.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of infrastructure technologies.

• Knowledge of application and/or operating systems.

• Skill in mentoring and monitoring daily work activities of others.

• Skill in documenting and maintaining complex application and process or configuration information.

• Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.

• Skill in installing and maintaining applications, operating systems, or equipment.

• Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions.

• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to view the big picture when involved in a project and make decisions.

• Ability to quickly become familiar with emerging technologies.

Minimum Qualifications:

• Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.

• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:

As required based on advanced job role.

Preferred Qualifications:

• Extensive experience in an enterprise storage solution environment

• High level experience with data protection backup and restore solutions

• Experience with project management.

 

Notes to Candidate:

Overview of Position:

This role will be a key member of the storage team, within the Enterprise Infrastructure Group, which is responsible for operation of two major platforms:- Enterprise storage and data protection under NetApp and Rubrik- Server and desktop virtualization under VMWare and Citrix This team also handles ServiceNow tickets for those systems and services. This role will provide engineering and operational support for the above solutions, as well as assist EIG and other technology teams as needed.

Reporting location - The Grove -2400 Grove Blvd, Austin, Texas 78741

This position requires a background investigation, CIJIS.

Must reside in the state of Texas.  This position currently is hybrid, and onsite presence is required as operational needs determine. Standard business hours, and on call rotation. 

Pay Range:

$80,490 - $107,309

Critical Employee:

This has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and support ac􀆟vi􀆟es that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

 

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.