IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst)

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R108692

Minimum Requirements:

Bachelor's degree in Computer Science or a related field and six (6) years of relevant experience or an equivalent combination of education and experience. Grade 9 (Salaried)

Position Description:

The University of Louisville is seeking an IT Systems Analyst IV (IT Workday Grants & Customer Accounts/Contracts Support Analyst).   Partner with customers to analyze, design, test, implement, and maintain Workday Grants & Customer Accounts/Contracts solutions.  Provide project support as needed to areas within Grants & Customer Accounts/Contracts and other relevant business areas as needed.  Provide advanced analysis of business data and offer detailed analysis and solutions that can be acted upon.  Support Grants & Customer Accounts/Contracts/Procurement staff regarding issues related to the associated mission, vision, and policies and/or resource allocation as it relates to Workday.  Partner with others in the organization to interpret and manage business reports and analysis in an effort to identify areas for improvement and document and implement recommended changes.

This is a full-time position. Remote applicants welcome.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide design, configuration, and troubleshooting services (functional and technical) for Workday Grants & Customer Accounts/Contracts solution.

• Provide troubleshooting support for functional and technical production issues, unexpected results and process flaws including coordinating with Workday using their case management system.

• Collaborate with functional and technical stakeholders to optimize business processes (including Workflow/security).

• Collaborate with functional stakeholders to build reporting (basic and advance calc fields/all reporting types).

• Assist in researching new capabilities within Workday.

• Support regression testing and introduction of required changes as new Workday releases are introduced.

• Assist in the design and configuration of new Workday enhancements as they are made available with each new release.

• Develop the expertise in the departmental use of Workday Grants & Customer Accounts/Contracts and serve as the point of contact for end users on proposed process and application changes.

• Consult with customers to conduct analysis on Grants & Customer Accounts/Contracts business processes to help identify needs and facilitate finding solutions to those needs.

• Proactively identify customer strength and weaknesses and suggest areas of business process improvement.

• Propose solutions to Grants & Customer Accounts/Contracts problems and consider timeliness, effectiveness, and practicality in addressing customer needs.

• Identify potential process improvements through data analysis that identifies inefficiencies, redundancy, and unleveraged system functionality.

• Coordinate the testing of maintenance and new functionality with business units.

• Prepare detailed systems documentation.

• Collaborate with business intelligence staff to ensure that reporting needs are included in system design and assist with the development and review of new reports and dashboards.

• Continuously increases technical and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc.

• Other duties as required.

PREFERRED EXPERIENCE REQUIREMENTS

Experience with Workday Grants & Customer Accounts/Contracts functionality.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292.

If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.