Santiago, Región Metropolitana de Santiago, Chile
Onsite
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
The Team:
As part of the Service Desk team, you will be responsible for providing support to Murex employees based in Chile office and other Murex sites.
This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers.
Our environment includes Hardware and Software, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, ITIL processes, Stock management, printing solutions.
What you’ll do:
Install, configure, and upgrade Windows operating systems and software installed on the end-users workstations
Install and replace hardware (Workstations, Laptops, screens, network cable…)
Troubleshoot incidents and problems related to emails, network and end-users peripherals, printing, meeting rooms, access control, CCTV…
Follow cases with support vendors
Support Teams telephony, mobile devices, and smartphones for end-users
Maintain user accounts in Active Directory, disk encryption and antivirus
Assist users with connectivity such as Citrix and VPN
Participate in the creation of documentation to ease the work for the operation team
Follow procedures and guidelines defined for the team
Collaborate with other IT teams (network, storage, Windows Infra…) to resolve incidents when needed
Flexibility in covering support shifts
Participate in discussions and presentations to evolve the infrastructure
Who you are:
At least 1 year of experience in service desk support for Windows ecosystem, software, and hardware troubleshooting for end-users
Bachelor’s degree in Information Technology or a closely related field
Relevant experience endpoint management systems like SCCM, Microsoft Windows 10-11 and Office 365
Experience in the usage of service desk ticketing system to handle incidents and requests
Strong analytical skills and efficient problem solving
Willingness to learn continuously
Willingness to travel
Fluency in English and Spanish
Good communication skills
Why you should join us:
Join a market leader boasting a 35+ year track record in a growing and dynamic industry.
Be part of an inclusive team with a strong people-first focus.
Agile collaboration with colleagues with diverse backgrounds.
An international environment offering prospects for global work.
Best Medical, dental, and life insurance.
At Murex, we believe in providing equal opportunities for all employees and job applicants. Discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is strictly prohibited.
This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Our commitment to fairness and inclusivity lies at the heart of everything we do.
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