Job Description:
PURPOSE
The IT Technician provides timely and effective technical support to end users, ensuring the smooth operation of IT systems and minimizing disruptions to productivity. They help employees navigate software and hardware challenges, maintain cybersecurity best practices, and contribute to the overall efficiency of the IT team with documentation management.
RESPONSIBILITIES
- Strong communication and interpersonal skills to provide excellent customer support to employees in a dynamic construction environment.
- General cybersecurity knowledge.
- Provide technical support to end users via phone, email, and in person.
- Troubleshoot and resolve IT-related issues, including hardware, software/SaaS, mobile, and network problems.
- Provide training and support on IT systems and applications.
- Maintain and update the helpdesk knowledge base.
- Escalate complex issues to Systems and Enterprise Applications teams.
- Collaborate actively with Enterprise Application and Systems Administrators.
- Manage internal hardware purchasing for end users through the Tech Closet.
- Assist in other duties as assigned, relevant to the achievement of the position’s and team’s objectives.
REQUIRED QUALIFICATIONS
- 3+ years of experience in a technical support role.
- Strong knowledge of computer hardware, software, and networks.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet deadlines.
- Excellent organization skills.
- Strong relationship-building skills.
- Must possess a valid driver’s license and a satisfactory driving record in accordance with Fortis policy.
PREFERRED QUALIFICATIONS
- Experience with helpdesk ticketing systems.
- Experience imaging and deploying computers.
- Experience with scripting languages.
- Experience with Microsoft 365 / Azure.
- Experience with Google Workspace.
- CompTIA A+ or similar.
PHYSICAL REQUIREMENTS
- Operate firm computer equipment and phones.
- Wear appropriate personal protective equipment (PPE) such as hard hats, safety glasses, work boots, and high visibility vests.
- Work is performed in a professional office environment. Role is stationary, often standing or sitting for long periods of time, utilizing standard office equipment such as computers, phones, photocopiers, etc. Communication with internal and external contacts, including speaking and hearing is required. May occasionally push, pull or lift up to 25 lbs.
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RQ-0684 IT Technician (Open)
Fortis is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regards to race, color, religion, sex, age, disability or any other protected categories. It is our intention that all qualified applicants be given an equal opportunity and that selection decisions be based on job-related factors.
