The Role:
We are a digital business where continuous uptime and a smooth IT experience are central to our success. We are seeking a proactive, driven IT Technician to join our IT team. This is a fantastic entry-level opportunity for a technically minded individual eager to kick-start a career in technology.
From day one, you will be a key part of the team, learning to manage your time and responsibilities, approaching problems with a positive, service-oriented mindset, and taking genuine ownership of our IT environment. The majority focus of the role is first-line end-user support across devices, applications, access, and connectivity. Other focuses include office infrastructure support such as AV/meeting rooms, asset management, office moves/expansions, and new technology rollouts.
You’ll join a fast-growing, motivated team with clear progression. We provide hands-on training, modern tooling, and structured development so you can build breadth and depth quickly.
This is a full-time, office-based role requiring on-site presence to support colleagues directly.
What you’ll do:
- Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate with clear ticket notes and timely user updates.
- Identity & access (Okta): assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
- Collaboration suites (Google Workspace & Microsoft 365): perform email troubleshooting, password resets, account unlocks/suspends, basic group membership updates, and license assignment under least-privilege roles.
- Joiner/Mover/Leaver (JML): prepare equipment, provision/adjust access, recover assets, and de-provision accounts in line with policy.
- Endpoint support: troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN, printing, peripherals, software installs/updates, and device configuration.
- Device deployment & management: enroll and support Macs via Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; follow build standards and compliance checks.
- Asset management: track inventory and assignments, maintain stock levels, and ensure accurate records for audits.
- Meeting room & AV readiness: perform routine checks, provide first-line support for conference rooms and events, and coordinate vendor engagement when required.
- Office operations: support office moves/expansions and new technology rollouts; perform basic network smart-hands tasks (e.g., patching/labeling under guidance).
- Knowledge & quality: create/update simple “how-to” articles and quick-resolution guides to drive first-contact resolution and consistent support.
Who you are:
This is an entry-level position suitable for someone starting an IT career.
- Bachelor's degree in STEM or related field.
- People-oriented and emotionally intelligent communicator (in English); able to explain technical topics simply and de-escalate calmly.
- Positive, team-oriented, and composed under pressure with a natural willingness to go the extra mile.
- Strong problem-solver comfortable with ambiguity who takes ownership through to resolution.
- Growth mindset with eagerness to learn and develop new technical skills in a fast-paced environment.
- Demonstrable passion for technology, especially Apple (macOS/iOS), with a willingness to learn Windows.
- Basic understanding of IT concepts (operating systems) and interest in Okta, Google Workspace, and Microsoft 365 administration.
- Nice to have: CompTIA A+, Apple device support/deployment learning, Okta fundamentals, and Microsoft certifications.
What you’ll gain:
- Meaningful responsibility from day one: own well-defined problems and see them through to resolution with support from experienced engineers.
- Structured development: hands-on training and mentorship across Okta, Google Workspace, M365, Jamf, Intune, modern AV, and service-management practices.
- Certification support: encouragement and resources to pursue industry-recognised certifications (e.g., CompTIA, Apple, Microsoft).
- Clear progression path: opportunities to advance into IT Engineer, Senior IT Engineer, or specialise in areas like cybersecurity or network administration.
- High-performance environment: collaborative team culture with high standards, constructive feedback, and continuous improvement.
Work model: Onsite; occasional flexibility for early/late support during moves, rollouts, or maintenance windows.
