Job Description

IT Technician | Temporary in Québec

Build the future with us

Are you passionate about information technology and interested in contributing to the mission of a company dedicated to helping its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-centered IT experience by providing hands-on, on-site technical support to users at our Québec City office.

This position represents an excellent opportunity to showcase your skills and fully realize your potential within a caring and trustworthy organization. Here, people and their development are at the heart of our priorities, in an environment that fosters collaboration and innovation.

What you’ll accomplish with us

The IT Technician will assume an evolving and versatile role, supporting the organization according to operational needs. Depending on the time of year, the role will be primarily focused on IT equipment logistics, then gradually shift toward local IT customer service. This dynamic requires a strong openness to learning, the ability to adapt quickly, and strong operational agility.

IT equipment logistics and operational support

• Ensure the receiving, verification, storage, and organization of IT equipment using simple, safe, and efficient practices.
• Maintain order, security, and accuracy in storage areas and equipment preparation zones.
• Prepare, configure, and distribute IT equipment for users and IT service counters.
• Perform physical movement of equipment (handling, carts, pallets) in compliance with health and safety standards.
• Supply IT service counters with equipment according to operational needs and peak periods.
• Participate in the recovery, sorting, and recycling of obsolete IT equipment.
• Collaborate with other Canada-wide sites for the transfer and physical management of IT equipment.
• Actively contribute to the continuous improvement of logistics, storage, and IT asset management processes.

Local IT customer service (depending on the evolution of the mandate)

• Welcome users at the IT service counter and provide in-person support that is professional and focused on the employee experience.
• Provide on-site IT support in the field, quickly adapting to user needs and operational priorities.
• Respond to support requests related to workstations, computer accessories, mobile devices, and collaboration tools.
• Perform Level 1 and Level 2 IT diagnostics, ensure rigorous follow-up, and strive for efficient and sustainable resolution.
• Install, configure, replace, and take ownership of workstations and IT equipment.
• Support collaborative rooms and audiovisual equipment (screens, projection, sound).
• Provide IT support during corporate events (setup, on-site assistance, dismantling).
• Document interventions and keep asset and request information up to date in service management tools.

What could accelerate your success in this role

We’re looking for someone who:

• College diploma (DEC or AEC) in IT or equivalent experience.
• Relevant experience in logistics, handling, or equipment management.
• Experience in local IT support (Level 1 and 2).
• Comfortable in a field-based role combining customer service and physical work.
• Strong customer focus, service mindset, and good interpersonal skills.
• Rigour, autonomy, strong organizational skills, and attention to detail.
• Ability to thrive in a dynamic and constantly evolving environment.
• Advanced level of proficiency in both French and English, as the role involves providing in‑person and written IT support, diagnosing and resolving technical issues, advising on best practices, and coordinating services with internal clients and external vendors on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs! 

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Other Possible Location(s)

Company

iA Financial Group

Posting End Date

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.