Job Description:
Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.
About the Role
We’re looking for a friendly, customer-focused IT Technician I to join our team in Prescott, Az. In this role, you’ll be the first point of contact for employees who need technical help—whether that’s resolving day-to-day IT issues, supporting new technology rollouts, or helping maintain a secure and reliable IT environment.
If you enjoy solving problems, helping others, and working hands-on with technology, this may be a great fit for you.
What You’ll Do
- Provide first-level IT support by phone, email, and self-service requests.
- Troubleshoot hardware, software, and application issues efficiently and professionally.
- Create, track, and resolve Help Desk tickets while keeping users informed along the way.
- Prioritize requests based on urgency and business impact.
- Deliver a consistently high level of customer service to all users.
- Document solutions and contribute to a shared knowledge base to improve team efficiency.
- Partner with IT teams across multiple locations to support and improve IT processes.
- Assist with testing and supporting new systems, applications, hardware, and software deployments.
- Participate in special projects and technology rollouts as needed.
- Follow company policies and support a secure, compliant IT environment.
Security & Access Responsibilities
- Help communicate basic network security practices to employees and leaders.
- Follow company standards for user access, group permissions, and service accounts.
- Ensure security-related requests are properly approved and documented.
- Work closely with the IT team to help protect systems, networks, and company data.
- Support the enforcement of system access and security policies.
What We’re Looking For
- Experience in a Help Desk, IT Support, or similar technical support role.
- Strong communication skills and a genuine interest in helping others.
- Ability to explain technical concepts in clear, non-technical language.
- Knowledge of Microsoft systems and basic networking concepts.
- Familiarity with IT ticketing systems.
- Ability to work independently while collaborating with a broader IT team.
- Strong problem-solving, organizational, and time-management skills.
- Comfort working in an enterprise or manufacturing environment.
Technical Experience
- Desktop and hardware support for Windows PCs and Apple/macOS devices.
- Microsoft Office and standard business applications.
- PC, laptop, mobile phone, and peripheral setup and support.
- Oracle client support and packaged software deployments (preferred).
Physical & Work Requirements
- Ability to lift up to 50 pounds.
- Comfort working near production equipment and in moderate to loud environments.
- Ability to work flexible hours as needed to support production and maintenance.
- Up to 10% travel may be required.
