IT Training Lead, Senior Manager
Role Summary
The IT Enterprise Training Lead is accountable for establishing and leading a scalable, high-quality training capability across all IT programs and projects, ensuring consistent training standards, delivery discipline, and measurable adoption outcomes across the IT portfolio.
This role will immediately lead the training workstream for ESPHORA, a multi-year, multi-release SAP S/4HANA transformation, operating at global scale and coordinating training delivery across releases, regions, and stakeholder groups.
In this role, the Training Lead owns the enterprise training approach (governance, methods, tools, metrics, and delivery model) and ensures training outputs are aligned with business process design, program timelines, and deployment readiness—both for ESPHORA and as a repeatable model for future IT initiatives.
Key Responsibilities
Training Strategy & Planning
- Refine and maintain the training approach across releases, ensuring alignment with program priorities, timelines, and constraints.
- Prioritize training scope and sequencing based on business criticality and program readiness.
Program Integration, Delivery & Quality Oversight
- Integrate the training workstream into the overall program plan, aligning with PMO milestones, release schedules, and deployment activities.
- Establish and drive structured training plans, including dependencies across content development, Train-the-Trainer (TTT), End User Training (EUT), and deployment readiness.
- Define reporting expectations, monitor progress, and actively manage risks, issues, and dependencies to maintain delivery timelines and quality.
- Ensure training outputs are aligned with upstream inputs (process design, role mapping, system readiness).
- Oversee training content and deliverables to ensure accuracy, consistency, and alignment with business processes and program priorities.
- Ensure content updates and rework are controlled and aligned with program timelines.
Stakeholder Alignment & Issue Resolution
- Partner with global program stakeholders, including Global Process Owners, IT Leads, Deployment Leads, PMO, and functional, regional, and local leaders, to ensure alignment of training scope and delivery.
- Oversee business approval of learning needs assessment / curricula / training content. Drive trainer selection and all training related communications.
- Ensure alignment across stakeholders; identify and close gaps where alignment is incomplete or conflicting.
- Manage and escalate risks, issues, and dependencies impacting training delivery, with clear recommendations.
- Coordinate across Learning Management System (LMS) administration, training coordination, and content development activities to ensure end-to-end alignment.
Localization & Global Deployment
- Define training localization approach and oversee translation and localization across regions and languages.
- Ensure training materials are accurate, relevant, and consistent across global and local contexts.
- Oversee readiness and execution of global training deployment, including Train-the-Trainer (TTT) and End User Training (EUT).
Measurement & Continuous Improvement
- Define and oversee tracking of training metrics, including completion, assessment results, and learner feedback.
- Provide status updates and insights to program leadership.
- Identify and drive improvements across releases based on data and lessons learned.
Skills & Attributes
- Strong learning and SAP domain knowledge; able to understand business processes and ensure training reflects accurate, end-to-end process design.
- Strong program and project management capability; able to structure plans, define reporting expectations, and drive delivery through teams.
- Effective stakeholder management; able to drive alignment, challenge assumptions, and resolve conflicting inputs across senior stakeholders.
- Proven ownership; able to lead workstreams and hold teams accountable for outcomes.
- Strong judgment; able to make decisions with incomplete information and adjust as conditions evolve.
- Strong execution oversight; able to manage scope, timelines, and quality across multiple concurrent workstreams.
- Analytical thinking; able to synthesize inputs into clear direction and actionable decisions.
Experience Requirements
- 7+ years in Learning & Development, including experience leading training workstreams within large, global transformation programs.
- Demonstrated experience overseeing end-to-end training delivery for ERP or SAP programs.
- Proven track record of driving alignment across cross-functional stakeholders and resolving conflicting requirements.
- Experience operating in complex, matrixed, multinational program environments.
- Working knowledge of SAP and core business processes (e.g., Finance, Supply Chain, Manufacturing).
- Experience managing multilingual and global training deployments.
