IT Workflow Coordinator

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for an IT Workflow Coordinator to support the intake, documentation, and coordination of software and SaaS product updates. You’ll partner with stakeholders across the business to gather requirements, keep requests moving, and ensure decisions and action items are clearly captured.

This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON. 

WHAT WE DO

• The Rockstar Games Systems Engineering Team delivers global IT systems infrastructure to the development teams.
• We maintain our infrastructure to the highest standard, with an emphasis on preventative actions rather than reactive.
• Our team constantly reviews our processes with the aim of automating wherever possible. 

RESPONSIBILITIES

• Coordinate intake for software and emerging technology tool requests by collecting required details, clarifying incomplete submissions, and preparing concise summaries.
• Track requests, decisions, and follow-ups; maintain accurate documentation and status updates.
• Partner with cross-functional teams (e.g., business stakeholders, IT, security, and governance) to route questions, capture feedback, and escalate risks or blockers.
• Support recurring review meetings by capturing notes, documenting decisions, and maintaining action items (owners and due dates).
• Help maintain an inventory of commonly used tools and identify potential overlaps to support standardization efforts.
• Perform basic triage research on requested tools and identify red flags, such as unmaintained codebases, low community health or risk scores, external transfer or processing of internal data, or overly broad permission scopes. 

REQUIREMENTS

• Strong organization and follow-through with the ability to manage multiple requests and keep documentation current.
• Comfortable performing quick tool intake research and routing/escalating potential risks or unknowns to IT & Security.
• Clear written and verbal communication; strong note-taking skills with attention to detail.
• Comfort building simple status reports and summaries (e.g., Excel, Google Sheets, or similar tools).
• Foundational familiarity with current concepts around big data, analytics, and LLM terminology.
• Collaborative, service-minded approach; comfortable working across teams and asking clarifying questions.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience with ticketing/work management tools (e.g., ServiceNow or similar).
• Experience writing short assessment summaries or recommendations based on deeper product research.
• Familiarity with IT concepts such as user access, identity management, and basic networking.
• Exposure to a range of SaaS/software tools, interest in tooling used in media and/or gaming environments.

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect.  In line with this commitment, Rockstar will provide accommodations to job applicants with disabilities (or on the basis of any other protected ground under human rights legislation) during the recruitment process, as well as to any Rockstar employees in order for them to perform the essential functions of their roles.  Rockstar will comply with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act and will provide accommodations as long as such accommodations do not pose an undue hardship on Rockstar.  If you need more information about Rockstar’s accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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