IT Workforce Enablement Manager

Accountabilities:

• Develop practical workforce enablement resources, including job aids, quick-reference guides, FAQs, learning pathways, knowledge articles, process documentation, readiness materials, and adoption resources for assigned technology and business initiatives.
• Translate technical, operational, and change-related information into clear, employee-friendly content that helps users understand changes, complete key tasks, and adopt new processes or platforms.
• Partner with subject matter experts, project teams, Change Management, Internal Communications, Workforce Development, leaders, and business stakeholders to gather requirements, validate information, and align materials with business needs.
• Support workforce readiness and adoption activities related to technology, workflow, process, platform, and operating model changes.
• Publish, organize, and maintain enablement content across approved employee-facing channels, including SharePoint, employee resource hubs, learning platforms, Microsoft Teams, Outlook, email, and related communication channels.
• Coordinate learning and enablement activities, including training logistics, participant communications, enrollment tracking, calendars, intake requests, session support, and follow-up actions.
• Maintain templates, trackers, content calendars, documentation, review histories, and version-control processes to keep enablement resources accurate, current, searchable, and easy to use.
• Track and summarize enablement indicators such as training participation, completion rates, learner feedback, adoption signals, support themes, and available platform engagement data.
• Identify readiness gaps, content requirements, adoption barriers, support trends, risks, dependencies, and approval issues, escalating concerns and recommending practical improvements.
• Use approved collaboration, productivity, and AI-enabled tools responsibly to improve content creation, summarization, workflow organization, knowledge management, reporting, and overall enablement quality.

Requirements:

• Bachelor’s degree in Learning and Development, Workforce Development, Organizational Change, Communications, Business, Instructional Design, Human Resources, Information Technology, or a related discipline, or an equivalent combination of education and experience.
• Relevant experience supporting workforce enablement, employee adoption, change management, communications, learning, training coordination, business operations, technology enablement, or a related function.
• Demonstrated experience creating employee-facing enablement materials such as job aids, guides, FAQs, learning resources, knowledge articles, process documentation, readiness materials, or adoption resources.
• Strong writing, editing, proofreading, and content-simplification skills, with the ability to turn complex information into clear, practical, and actionable guidance.
• Hands-on experience with Microsoft 365 tools, including SharePoint, Microsoft Teams, Outlook, and related collaboration platforms.
• Strong organizational skills and the ability to manage multiple requests, deadlines, stakeholders, calendars, templates, trackers, approvals, and follow-up activities simultaneously.
• Comfort reviewing basic learning, adoption, engagement, or platform metrics and translating them into concise observations, summaries, and practical recommendations.
• Collaborative working style with the ability to build effective relationships across Workforce Development, Internal Communications, Change Management, project teams, technical teams, leadership, and business stakeholders.
• Sound judgment when working with confidential, sensitive, technical, operational, or time-sensitive information, including the responsible use of approved AI-enabled tools.
• Ability to operate effectively in a fast-paced, change-driven environment with shifting priorities, evolving requirements, and multiple stakeholders.
• Must be authorized to work in the United States without employment-based visa sponsorship, as sponsorship is not available for this position.

Benefits:

• Estimated base salary range of $77,100–$118,600 USD annually, with actual compensation varying based on factors such as geographic location, experience, skills, certifications, and organizational needs.
• Potential eligibility for a discretionary annual incentive plan for non-sales roles.
• Excellent health, dental, and vision insurance.
• Retirement savings through a 401(k) plan.
• Generous paid time off.
• Paid parental leave.
• Remote work flexibility within the United States.
• Opportunities to contribute to technology transformation, workforce adoption, and organizational change initiatives.
• An inclusive environment that values collaboration, professional growth, and employee engagement.