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Berlin, Deutschland
Hybrid
SoundCloud empowers artists, tastemakers and fans to connect and share through music. Founded in 2007, SoundCloud is a creator-first platform helping artists build and grow their careers by providing them with the most advanced tools, services, and resources. With over 4x the music catalog of every other major streaming platform, spanning 40+ million artists across 190+ countries, SoundCloud is where emerging artists find their sound, hidden gems are discovered, and music culture is shaped in real time.
Our Global IT Team is responsible for the productivity and success of all our organizational functions and teams. We empower others to be productive, collaborate and do the best work they can, while keeping a close eye on compliance and the safety of our organization. We are looking for an IT Working Student based in our Berlin office who offers hands-on and remote support to all employees.
You will handle incoming tech support issues, analyze the tasks at hand, and resolve them in collaboration with your team. To you, a perfect solution is not complete until all questions are answered, and every party involved is happy with the end result.
The ideal candidate studies a computer science-related field, enjoys working with people, and has a strong technical interest. Learning is your daily routine and you are not scared of new challenges. You should have worked with Mac OSX and Windows before; debugging the issues at hand around you is just normal for you - you are a self-starter who enjoys taking on responsibility. Bonus points if you have programming experience or have worked on a technical service desk before.
Candidates must be currently enrolled at a German university and be eligible to work in the EU.
SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.
At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.