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Denver, Colorado, United States
Hybrid
Summary:
The ITS Client Service - Desktop Liaison is a highly visible, hands-on technology support role that provides exceptional customer service and technical support to students, faculty, staff, and university leadership. This position serves as a trusted technology partner for the campus community by delivering both in-person and remote support for computer hardware, software, mobile devices, peripherals, classroom technology, and university technology services.
Working within Information Technology Services (ITS), the role supports the full lifecycle of end-user technology, including provisioning, deployment, configuration, troubleshooting, repair, replacement, inventory management, and retirement of university-owned equipment. The role collaborates closely with Service Desk, Systems Engineering, Learning Spaces, ITAM (Information Technology Asset Management) , and other ITS teams to ensure reliable, secure, and effective technology services.
The ideal candidate combines advanced technical expertise with exceptional customer service and communication skills, demonstrates initiative and sound judgment in resolving complex technical challenges, and is committed to supporting student success, enhancing teaching and learning, improving staff productivity, and meeting the technology needs of executive leadership. The successful candidate also possesses a strong understanding of Artificial Intelligence (AI) technologies and serves as a trusted advisor in leveraging, promoting, and guiding the responsible and effective use of AI-driven solutions to enhance productivity, customer experiences, and service delivery.
Duties and Responsibilities:
Desktop Support and Customer Service (35%)
Device Configuration, Deployment, and Lifecycle Management (30%)
Technical Operations, Documentation, and Process Improvement (20%)
Other Duty (5%)
Position Competencies:
Required Qualifications: - To be successful in this position, you must have
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.
Preferred Qualifications:
Our commitment to CADRE:
At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staff.
Skills:
Strong customer service, communication, discovery and problem-solving skills.
Schedule Information
Full-time, 40 hours per week
Exempt
Hours: Monday – Friday 8:00 am - 5:00 pm
Evenings and Weekend Work: Occasionally as needed
Schedule: Hybrid schedule requiring in person work with the flexibility of some remote work opportunities (subject to supervisor approval)
Travel: Some local travel may be needed occasionally
Salary for Announcement
Under Colorado law, MSU Denver is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account a variety of factors including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The anticipated hiring range is $58,189–$65,463.
This position is paid monthly and is eligible for MSU Denver benefits.
Instructions to Apply
For full consideration, please submit the following documents:
Resume
Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position.
Professional references and their contact information will be requested from the finalist/s. At least one reference provided must be a supervisor (either current or former).
Official transcripts may be required of the candidate selected for hire.
Deadline
Applications accepted until position filled; priority given to applications received by Monday, November 2, 2026.
Due to a high volume of applicants, only submissions with all application materials will be considered.
Open Until Filled
The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more.
For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu.
Background Checks
Metropolitan State University of Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To Assist in achieving that goal, we conduct background checks on all finalists for positions at the University prior to employment.
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.
We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
