ITS Onsite Engineer

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: 

• This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts. 

• This position is responsible for hands-on client software support to include 

• LAN/WAN Network support, Telephony support, Printer support. 

• PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs. 

• Global Information Security (GIS) with Information Security support including virus, backups, recovery, audits 

• Help Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teams 

• Managing end user support and executive office/senior management IT support in a hybrid working environment (Office and Home) 

• Project work including real estate projects, installation and maintenance for network, communications, AV equipment. 

• IT asset inventory management / stocktakes / audits 

• IT vendor support including telecom services management, IT vendor procurement 

• Participate in IT planning and program execution 

• Weekly timesheet entry into management systems 

• Managing the site computer rooms 

• Business continuity planning and execution. 

• This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers. 

• Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC. 

• Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan execution 

• The position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities. 

• The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills.   Flexibility to support out of office hours and multiple NCR sites is also required. 

• The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support 

ATTRIBUTES / KEY COMPETENCIES: 

• Proficient in IT infrastructure support and Executive Office support 

• High availability – before, during and after office hours end user support and project support 

• Support key executive events like management meetings. 

• Ability to support multiple sites in as required. 

• Self motivated, attentive to detail, able to learn quickly, innovative, organized. 

• Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches. 

• Capability to communicate and articulate ideas clearly to all levels of management 

• Ability to work with in-country business teams, in-country IT, regional IT and global IT teams. 

• Flexibility in working hours to accommodate IT project steps that need to be performed out of office hours 

• Excellent verbal and written communications 

• Action driven, service oriented, self managed and high degree of autonomy 

• Process discipline and focus on ethics and compliance 

• Strong understanding of the IT development process, and support processes 

QUALIFICATIONS: 

• Certificate or Bachelor degree in IT/Computer/Electronics & Communications Engineering or related discipline 

• Experience with one or more of the following operating systems: Microsoft Windows 10 

• Experience in Server/Dell PC Client support 

• Experience with CISCO Switches/Routers/Networks, Telephony 

• Implementation of structured cabling and layouts 

• Experience managing complex support issues across a globally dispersed organization with multiple dependencies 

• Experience in dealing and negotiating with IT suppliers and Telecommunication departments. Familiarity with environments using MPLS, LL, E1, ISDN, FR, DID, POTS. 

• Knowledge of global wired and wireless network technologies, vendors and offerings 

• Knowledge of Microsoft OS, TCP/IP 

• Exposure to DNS/DHCP, WAN and LAN technologies 

• Business and Requirements analysis skills 

• At least 2-3 years of relevant or related experience in LAN/WAN and technical support