Want to know if this job is worth applying to?
New York, New York, United States
Hybrid
Role: IVR Developer (Amazon Connect)
Years of Experience: 8+ years
Location: New York – Hybrid (3 days onsite)
As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
Job Description:
We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).
Key Responsibilities
Amazon Connect & IVR Development
Design, build, deploy, and version Amazon Connect Contact Flows.
Configure and maintain Amazon Connect resources including:
Queues
Routing profiles
Hours of operation
Develop and integrate Lex bots where applicable.
Validate IVR behavior during failure scenarios such as:
API errors and downstream failures
Timeouts and retries
Partial dependency outages
Implement safe fallback paths and customer-friendly error handling.
AWS Serverless Application Development
Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.
Build and maintain API endpoints consumed by IVR flows.
Implement robust:
Error handling
Retry strategies
Structured logging for troubleshooting
Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).
Secure, Configurable Development
Build software that:
Reads configuration externally (not hard-coded)
Uses managed secrets (no embedded credentials)
Supports release promotion without code changes
Ensure no hard-coded:
Endpoints
Credentials
Environment identifiers
Deployment & Delivery Practices
Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).
Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.
Participate in defect triage and resolution for issues introduced through delivered changes.
Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.
Required Skills & Experience
Core Technical Requirements
Hands-on experience with Amazon Connect, including:
Contact Flows
Queues, routing profiles, hours of operation
Strong AWS serverless development experience:
AWS Lambda (Node.js or Python)
API integration patterns supporting IVR flows
DynamoDB
Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.
Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).
Experience delivering via CI/CD pipelines using standardized deployment patterns.
Why should you apply for this role?
As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
Know more about <add practice specific page link from Brillio website>
PPE: https://www.brillio.com/platform-and-product-engineering/
DAE: https://www.brillio.com/services-data-analytics/
CES: https://www.brillio.com/services-customer-experience-services/
DI: https://www.brillio.com/services-digital-infrastructure/
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
#LI-RJ1