Job Coach (NCS) - Mayor's Office of Employment Development

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $28.80 Hourly

Starting Pay:

$22.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

This is a customer development position, which is an approach to working with young people between the ages of 16 to 21 years of age defines goals (outcomes) based on capacity, strengths and developmental needs of YouthWorks Private Sector (YWPS) participants. Work involves assisting YouthWorks Private Sector participants with professional workforce skills, placement coordination, and follow-up and support after placement. Job Coaches will be assigned to each hiring organization/ employers to answer questions and serve as a direct link to the YouthWorks Private Sector program. Selected candidates will also visit the worksites to provide encouragement and support to YouthWorks participants to ensure a positive work experience. Job Coaches will communicate with and serve as the direct liaison with the employer and the assigned youth from the YouthWorks program.

Essential Functions

• Provide group and individual sessions to support YouthWorks Private Sector participants’ job preparedness and post placement (e.g., awareness of work ethics; addressing family dynamics that create barriers to successful employment; developing a professional presentation).
• Perform as liaison between the summer YouthWorks office and employer worksites.
• Screen youth applicants and conducts interviews on behalf of employers based on the job description and required attributes indicated by the employer.
• Update various databases including but not limited to internal reports and OneDrive products, as well as the summer YouthWorks system.
• Verify youth information and conducts matching analysis to applicable positions recruited by YWPS staff.
• Provide interview refresher to young people to ensure youth preparedness.
• Provide individual youth and employer sessions to support job retention.
• Ensure comprehensive assessment, youth career counseling, and case file management.
• Assist with various functions connected to the YWPS Job Readiness Workshops and the YouthWorks Academy.
• Deliver presentations to youth to ensure workforce readiness and life skills training is understood.
• Create and assists with youth resume preparation and design. Provide group and one on one sessions.
• Meet with employers and human resource managers and directors, maintains excellent employer/customer relations, anticipates participants’ needs, assesses participant’s satisfaction, offers support services so that customers are adequately trained, and supported on-the-job.
• Drive to worksite locations to visits to conduct site visits to observe on-the-job work habits and relationships, meet with supervisors, address any barriers to success, and encourages productivity and upward mobility.
• Verify youth worker information is a match to and for the employer.
• Review daily worksite attendance and verify attendance and timesheets are submitted correctly.
• Troubleshoot and distribute enrollee paycards when needed and may assist with Charmcard distribution and training.
• Meet as needed / requested with employer site supervisor to resolve enrollee problems and document all worksite issues, concerns or problems in Summer YouthWorks online file folder.
• Complete timesheet training with employers via virtual on in-person correspondence.
• Assist in the delivery, preparation and coordination of YouthWorks Private Sector job readiness and YouthWorks Academy workshops with the youth either virtually or in-person.
• Perform other duties as assigned.

Minimum Qualifications

Education: Have a bachelor’s degree from an accredited college or university with major coursework in counseling, social work, education, vocational rehabilitation, job development or related human service field.

AND

Experience: Have Two years of related vocational or job rehabilitation experience.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Must be willing to use personal vehicle for the completion of assigned duties on a daily basis as needed.

• Proficiency in various virtual communications platforms such as WebEx, Zoom, Google Meets and Microsoft teams.

• Must be capable of completing data entry and search functions using agency, city and state software programs.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER