Jr. Manager, Solutions, Bogotá - The Orchard

What you'll do:

• Serve as the primary representative of Orchard’s administrative teams (including legal, finance, and operations) to Orchard clients, addressing issues, gathering feedback, and advocating for client needs within the organization
• Main point of contact for questions pertaining to all operational functions across the organization, serving as a focal point of information and defining internal processes and procedures
• Work closely with relationship management and rights management teams verifying release metadata compliance and changes to release statuses, including deletions and pricing adjustments
• Advise on client product logistics and operations and manage complex digital release set-ups in accordance with label and campaign specified needs
• Focus on clear, solution based responses to internal and external queries regarding client questions
• Understand how to troubleshoot problems effectively and identify the right teams to interact with in order to get reliable solutions and answers
• Ability to handle high volume inbound needs from labels and ensure they are being addressed in a timely manner

Who you are:

• Patient and empathetic
• Effective communicator on phone, email, and in person
• Resourceful, problem solver, and takes initiative - an expert and motivated troubleshooter
• Multi-tasker with supreme attention to detail, follow-through and effective prioritization
• Multilingual skills preferred, but not required
• Prior experience with CRMs preferred, but not required
• Fluent English proficiency required

What we give you:

• An opportunity to influence music on a global stage.
• A modern, diverse and creative work environment.
• An investment in your learning & development.
• A comprehensive and attractive benefits package including healthcare coverage, voluntary benefits, and family resources.