JR898 Field Applications Engineer (The USA)

REQUIREMENTS

3+ years in Field Applications Engineering, Controls Engineering, Technical Support, or a similar customer-facing role
Hands-on experience deploying and installing software on premises at industrial customer sites
Strong experience with OT networking and network deployment, including connectivity, segmentation, and secure access; understanding of the Purdue model
Practical experience with PLCs, HMIs, and industrial automation systems, including troubleshooting vendor software such as Rockwell Studio 5000 or Siemens TIA Portal
Strong troubleshooting skills across controls, software, hardware, and networks; familiarity with industrial communication protocols
Experience with Python, SQL, or another programming or scripting language
Clear communication with technical and non-technical stakeholders; ability to work across Controls, IT, Cybersecurity, and Engineering teams
Excellent written and spoken English

RESPONSIBILITIES

Lead on-premises deployments and installations of industrial automation software at customer sites
Configure and troubleshoot OT network connectivity, infrastructure, and integration with existing industrial systems
Ensure deployments align with the Purdue security model and OT network security best practices
Troubleshoot PLC vendor software, industrial communication issues, and integration challenges
Serve as the primary technical point of contact for deployed customers, providing troubleshooting and ongoing technical support
Diagnose and resolve software, hardware, networking, and backup-related issues
Collaborate with Product and Engineering teams to address complex technical issues and customer-specific integration requirements
Conduct customer training sessions, technical workshops, and on-site enablement activities
Support technical discovery, product demonstrations, and pilot deployments for prospective customers
Provide recommendations on secure OT network access, system reliability, and backup and recovery practices
Maintain technical documentation, troubleshooting guides, and deployment procedures
Work closely with Customer Success, Support, Sales, and Engineering teams to ensure successful deployments and customer satisfaction