1. SaaS Lifecycle Governance
Manage the day-to-day operations and full lifecycle of overseas SaaS applications, including account provisioning, access control, license management, and configuration administration, to ensure platform stability and compliant usage.
2. L2 Technical Support and Vendor Coordination
Handle escalated and complex SaaS-related technical issues from the service desk, serve as the technical point of contact for SaaS vendors, and coordinate troubleshooting and resolution to ensure the availability of critical business systems.
3. Requirement Coordination and Solution Design
Work closely with business teams to understand their needs and pain points, evaluate and recommend suitable SaaS tools or feature solutions, and ensure that technical solutions are aligned with business goals and successfully implemented.
4. Data Governance and SOP Standardization
Analyze and govern SaaS usage data, including user activity, utilization rate, and tool coverage. Drive data cleansing and unified data standards, and establish standardized SOPs and operational procedures to improve data consistency and process execution.
5. Automation and Efficiency Improvement
Participate in and drive the automation and orchestration of SaaS lifecycle processes, such as onboarding, offboarding, and access changes, to reduce manual effort and improve operational efficiency and consistency.
6. Security and Access Governance
Support the establishment of unified identity and access control standards for SaaS platforms, improve cross-system access governance and security audit mechanisms, and ensure the security and compliance of overall SaaS usage.
7. AI- and Integration-Driven SaaS Transformation
Participate in and drive cross-platform integration between SaaS applications and internal systems, such as collaboration between internal platforms and tools like Notion. Explore and support the adoption of AI in SaaS workflows, including intelligent workflow orchestration, automated processing, and cross-system integration, while continuously improving employee digital experience and collaboration efficiency.
1. Education: Bachelor’s degree or above in Computer Science, Information Management, or a related field.
2. Work Experience: 1+ year of experience in IT operations, SaaS administration, or related areas. High-potential fresh graduates may also be considered.
3. Technical Skills: Hands-on understanding of enterprise SaaS administration and lifecycle governance, including account, access, license, and configuration management. Basic knowledge of cross-platform SaaS integration and automation is preferred. Ability to perform basic usage data analysis and provide operational insights to support resource optimization and management decision-making.
4. Core Competencies: Strong structured thinking and problem-solving ability, with the capability to translate business requirements into standardized processes and practical solutions
5. Good cross-functional collaboration skills, with the ability to coordinate among business teams, IT teams, and external vendors
6. Strong service mindset, with a focus on continuously improving SaaS service stability and user experience
7. Interest in and willingness to promote the adoption of AI and automation in SaaS operations and workflow optimization
Location State(s)
US-California-Palo AltoThe expected base pay range for this position in the location(s) listed above is $80,168.40 to $132,500.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience.
Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis.
Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year.
Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.